Silverplay Casino - 플레이어의 보증금이 도착하지 않았습니다.

good evening

This I paid 25 € never credited, I spoke in chat but they told me that I have to wait and honestly, such a thing has never happened to me. Even if only 25 € I would not want to lose myself because they are mine.

Buonasera

Questa ho versato 25€ mai accreditati,ho parlato in chat ma mi hanno detto che devo aspettare e sinceramente non mi è mai successa una cosa simile.Anche se solo 25€ non vorrei perdermi perché sono i miei.grazie mille

Hello mazzarellanico,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Silverplay Casino. Allow me to ask you a few more question before we would move forward.

What deposit method did you use? When exactly did you process the deposit? Did you contact also the payment provider if the payment went through successfully?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Good morning.

I used a prepaid Mastercard, I use it all the time and never had a problem, I didn't contact my supplier I wanted to wait a bit.

On the casino transaction exists.

There is no money on my card. Thank you very much

Buongiorno.

Ho usato una Mastercard prepagata ,la uso sempre e non ho mai avuto problema,non ho contattato il mio fornitore volevo aspettare un po'.

Sulle transazione del casino esiste .

I soldi sulla mia scheda non ci sono.grazie mille

Hello mazzarellanico,

In case it is visible in the casino and it is pending, the issue must be on the payment provider side. Maybe they blocked the payment as a suspicious transaction. Could you please try to contact them regarding this issue and let us know what was their respond. If it's not their fault, we will intervene with the casino.

Hello, thank you, I have been credited with my € 25 but for sure I will not return.

Thanks again .

Buongiorno,la ringrazio mi sono stati accreditati i miei 25€ ma di sicuro non ci ritornerò più.

Grazie ancora .

Hello mazzarellanico,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick