Slot Madness Casino - 플레이어의 탈퇴가 지연되었습니다.

Have made a withdrawal on the free chip on sign up all documents are approved. Want to say ragingbullslots is same casino had to wait like 8 months on a 1700 WD there which I did receive. Had waited nearly 2.5 months for my request never got processed said I couldn't use same btc adress so I sent in a new one. Finally 2 days ago canceled the withdrawal to start a new one. Only have talked to live chat have never gotten an email back from the info@casinosupport email they provided and sick of checking live chat every 2 days for any new news. It's a btc withdrawal shouldn't take that long and now btc is up close to 40% which means they even pay less and I'm losing out.seeing if anyone can lend a hand here second time having to deal with such a lengthy withdrawal process.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay? Do I understand correctly that your winnings have been accumulated from a Free Chip solely?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Almost 3 months. But anyways no the winnings are from a 280% no wager which I deposited 280$. I have gotten a 100$ withdrawal from my sign up free chip previously. Yes I know like 700 ish $ will be taken off the 2400 the WD itself they stated I couldn't withdraw my winning to an address previously used which is weird my hard wallet does not change address if you send to it but anyways no idea how long it took them to come up with that excuse but whatever I emailed the info@casinosupportcenter email and updated it never got any emails back from there payout/processing team accept the auto respond someone will contact you in 3 days crap. As far as them processing it it sat for 3 months never said in review or anything obviously they never reviewed it cuz the bonus funds are still there. If you need more info let me know have some other chats archived and a few others I sent in. But don't get me wrong the live chat personal where very understanding and did there protocol never where rude or disrespectful it's all on the processing and payments team which it took roufly 8 months for me to get my winning from raging bull which I did myself just takes too long.

Thank you very much, Daniel, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello DANIEL,

I looked at your complaint and will do my best to help you. I would like to invite Slot Madness Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you guys nice to meet you William will be waiting for there reply.

Greetings all,

I've reviewed the situation and I should be able to help move things along for you Daniel, we should see a review of your requested withdrawal today (perhaps tomorrow) and with any luck a payout via Bitcoin (your chosen withdrawal method) not too long after.

Let us know when it arrives.

Best wishes,

Nick and Slot Madness

Hey all,

Good news, payment was completed yesterday via Bitcoin. I've checked and can see the transaction is reflected in your Bitcoin wallet Daniel.

Best wishes,

Nick and Slot Madness

Yes correct transaction was completed yesterday paid in full. Thank you guys for assisting me in moving the withdrawal along.

Dear DANIEL,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru