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Yes I made a 30 dollar deposit the first time I tried to withdraw I tried to withdraw 200 dollars of my winnings they lied and said I only made a 20 dollar deposit when I made a 30 dollar deposit and told me the requirements hadn’t been meet so they put money back on account I was supposedly had won over a 1000 dollars so I tried to make a 500 dollar withdrawal. All the stuff they asked me to do I did except taking pictures of my credit card because they should have it on file and no company does that now there number is not a number and the have no customer support besides saying they only make withdrawals through bitcoin which I told them I have an bitcoin account and sent them the address to send. And still nothing this casino is a complete scam

Dear Davej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Which payment method you have used to deposit funds in to your account? Furthermore, could you please forward a screenshot of your depositing history and a link of the specific bonus that you have played? My email address is petronela.k@casino.guru. I understand that it might seem like a lot of questions, but all the requested information is essential if you wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Davej,

Thank you very much for your quick reply. Two more things please, could you confirm that you have completed KYC verification in the past and advise which exact bonus you have played? Thank you in advance.

Dear Davej,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.