Spinanga Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I play in this casino with bonus deposit and won about 5200 euro in total after the wager is completed.

I requested 3 withdrawals the next 3 days for 500 euro each and still nothing.

My profile says that it doesn't need verification at this moment.

I will attach screenshots above with the transaction ids.

tr id : 84d8ae83-a387-4898-9744-96c6c60e2592 25/01/25

tr id : 3151c9ed-ac81-4e23-aa0b-770c24fd5a0e 26/01/25

tr id : 93a277f1-db1c-4fe4-8189-716ba5c0c244 27/01/25

Should I wait more? They keep asking for patience.

Thank you in advance.

Dear avgtroll,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear avgtroll,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has changed, Still waiting for my withdrawals and no contact from them.

Finally after 3 weeks my first 3 withdrawals completed. I hope it won't take so much for the rest of my money or eny time I want ot withdraw

Dear Avgtroll,

I'm glad to hear that your withdrawals have been successfully processed.

Since your initial concern was related to these three withdrawals, which you have now received, would you like to close the complaint, or is there anything else we can assist you with?

Looking forward to your response.

Best regards,

Nick

I want to know if there will be another 3 weeks for the next withdrawals (and the rest of my money). Is it going to take so much time anytime I want to withdraw from this casino ?

Dear Avgtroll,

It may take longer in any casino not just this specific one.

However, if you have negative experience with this casino due to longer withdrawals, I would advise to play in a different casino - even though it is still better to receive a withdrawal later than never.

As the initial issue has been resolved, I will now mark the complaint as resolved.

Feel free to contact us in case of any further issues.

Best regards,

Nick