Spinanga Casino - 플레이어의 출금이 지연되었습니다.

Good evening,

I made a withdrawal request on November 23rd and to this day I still have not received the funds, even though their site states the process takes 3-5 working days. Customer service keeps replying in the same frustrating way, saying it depends on the financial department, which cannot be contacted.

I would like to file an official complaint against this site.

Thank you.

Buonasera,

ho effettuato richiesta di prelievo in data 23 Novembre e ad oggi ancora non ho ricevuto l’accredito delle somme dopo che sul loro sito si parla di 3-5 giorni lavorati. L’assistenza risponde sempre allo stesso snervante modo che dipende dal dipartimento finanziario con il quale non si può parlare

vorrei fare un reclamo ufficiale contro questo sito

Grazie

Dear vittorio89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina