Spinanga Casino - 플레이어의 출금이 지연되었습니다.

Hello, I requested two cash withdrawals of 500 euros on the 19th and 20th of June. I have repeatedly sent messages, and they keep telling me that there is a delay in processing and that the money will be deposited into my account, but still nothing!! Thank you.

Γειά σας έχω ζητήσει 2 αναλήψεις μετρητών από 500 ευρώ στις 19 και στις 20/6 έχω στείλει επανειλημμένα μυνήματα όλο μου λένε ότι υπάρχει καθυστέρηση στην επεξεργασία και ότι θα μπουν στο λογαριασμό μου ακόμα τίποτα!! Ευχαριστώ

Hello Aek196921,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning my account has been verified because I have won money again up to 75 euros the winnings are with real money deposit 25 euros my withdrawal says processing since 19/6 I have sent more than 20 messages the last one today and they reply that it is delayed due to many requests not to worry about my withdrawal and that they know that the 3 working days have passed and they will report it to the financial department after repeated messages from me they all told me that it is being processed.. Thank you

Καλημέρα ο λογαριασμός μου έχει επαληθευτεί γιατί έχω ξανακερδίσει χρήματα έως 75 ευρώ τα κέρδη είναι με πραγματικά χρήματα κατάθεση 25 ευρώ η ανάληψη μου γράφει σε επεξεργασία από 19/6 έχω στείλει πάνω από 20 μηνύματα το τελευταίο σήμερα και μου απαντούν ότι έχει καθυστέρηση λόγω πολλών αιτημάτων να μην ανησυχώ για την ανάληψη μου και ότι ξέρουν ότι έχουν περάσει οι 3 εργάσιμες και θα το αναφέρουν στο οικονομικό τμήμα αυτό μετά από αλλεπάλληλα μηνύματα δικά μου όλο μου έλεγαν ότι επεξεργάζεται.. Σε ευχαριστώ

Hello, the first withdrawal just came in, now I'm waiting for the second one, thank you

Γειά σας η πρώτη ανάληψη μπήκε μόλις τώρα περιμένω την δεύτερη σας ευχαριστώ

Dear Aek196921,

Glad to hear that. Please let me know as soon as the remaining withdrawals arrive.

Thank you very much

Σας ευχαριστώ πολύ

Dear Aek196921,

Is there any update?

Good morning, your second withdrawal has arrived and all is well!! Thank you for your service

Καλημέρα σας μπήκε και η δεύτερη ανάληψη όλα καλά!!Σας ευχαριστώ για την εξυπηρέτηση

Dear Aek196921,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru