Sportaza Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

I made a payment via bank transfer on 08/30/2022.

Since September 3rd, 2022 I have been writing to the Sportaza chat every day and I am telling you that my payout has not been processed.

Every time I get a similar message "Your account looks great, don't worry, you'll get an email as soon as the finance department has processed the withdrawal"

Now I've been waiting since 08/30/2022 and it's 09/07 till today. still nothing happened.

It said last night "at the moment there seems to be a delay, but don't worry"

Even the "Payouts will be processed within 3 working days" in the terms and conditions were not addressed

I understand that payouts can sometimes be delayed, but this was not even processed after 8 days, which I find very noticeable and questionable.

Ich habe am 30.08.2022 eine Auszahlung via Banküberweisung getätigt.

Seit dem 03.09.2022 schreibe ich jeden Tag den Sportaza Chat an und teile Ihnen mit das meine Auszahlung nicht bearbeitet wurde.

Jedes mal wird mir in ähnlicher Form geschrieben "Ihr Konto sieht gut aus, machen Sie sich keine Sorgen, sobald die Finanzabteilung die Auszahlung bearbeitet hat bekommen Sie eine E-Mail"

Jetzt warte ich seit dem 30.08.2022 und es ist bis heute 07.09. immer noch nichts passiert.

Es hieß gestern Abend " aktuell scheint es Verzögerungen zu geben, machen Sie sich aber keine Sorgen"

Selbst auf die in den AGBs stehenden " Auszahlungen werden innerhalb 3 Werktagen bearbeitet " wurde nicht drauf eingegangen

Ich verstehe das sich Auszahlungen auch mal verzögern können, jedoch wurde diese nicht mal nach 8 Tagen bearbeitet was ich schon sehr auffällig und fragwürdig finde.

Dear Brillosaurus89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good day.

I would like to inform you that my case can be closed as I have just received a payout.

Guten Tag.

Ich möchte Ihnen mitteilen das mein Fall geschlossen werden kann, da ich soeben eine Auszahlung erhalten habe.

My case may be closed / deleted because it was resolved within a few hours of the publication of this post and payment was initiated

Mein Fall darf geschlossen / gelöscht werden, da er sich innerhalb weniger Stunden nach Veröffentlichung dieses Beitrags geklärt hat und Auszahlung veranlasst wurde

Awesome news, Brillosaurus89. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.