Sportaza Casino - 플레이어의 출금이 지연됩니다.

The 29. 30. 31. Did i take out 5000 norwegian kr ×3 but i still havent got them into my bank account.

Can you please help me?

Dear kennet, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

No , its my first withdrawal..and no i havent made any verification wich seems really strange..

After reading what all the pepole says here it seems like i never gonna get my money...

Today they sendt me a email that i need to send in a bank statement from the 28 august. 11. September. As i did.

But it really start feeling like i never will recive them.

They send me some reffrence number, and told me to ask my bank about them. But as my bank says its only the sender of the money that can serach on the reffrence.

Please help me !! Its 15000 norwegian kr that is allready sendt. And its 5000 more that are waiting to be sendt

Thank you for your reply, kennet. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

i have sendt you an mail. Still no money

and the crazy is that i have reviced money from a later deposit...

STAY AWAY FROM SPORTAZA

Thank you very much, kennet, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear kennet,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Sportaza Casino representative to join this conversation.

Dear Sportaza Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear all,

We would like to confirm that all of the customers withdrawals are already complete and paid out on our side we had send the evidence to Mirka email.

Best Regards

SportazaCasino Team

Dear kennet,

Could you please confirm, if you have received your withdrawal?

Thank you.

Dear kennet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.