Stake Casino - 플레이어가 철수 과정에 불만족합니다.

I withdraw my btc from stake last 2 days, its around 54 hrs now. When I pm their support they just say to wait. When i check the transaction hash it cannot be found. They say it was stuck on the memopool, but its been 54 hrs now it should be credited back if it was unconfirmed.

Dear janusvillaflor2004,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes a made a successful withdraw after this, i tried to withdraw with a lesser amount, it was confirmed.

A support said they will ask the admin. I'll give them til tomorrow, around 18 hrs from now.

Ma'am Sent you the email already, still no progress from stake

They wont reply now

Hi this is done thanks

Thank you for your reply with updates, janusvillaflor2004. Could you please clarify what you mean by your last message? Has this issue been resolved?

Dear janusvillaflor2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.