Star Casino IT - 플레이어의 탈퇴가 지연되었습니다.

I have had a problem with star casino for years now. I have 100 euros taken from my account and the 48 euros left are blocked. The casino tells me that there is a dispute of 150 with PayPal but I have heard PayPal and there is no dispute what can I do?

Ho un problema con star casino ormai da anni . Mi sono stati prelevati 100 euro dal conto e i 48 euro rimasto sono bloccati . Il casino mi dice che c'è una contestazione di 150 con PayPal ma ho sentito PayPal e non c'è nessuna contestazione cosa posso fare?

Dear carlop18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have not requested the withdrawal. My account was blocked and 100 euros disappeared

Non ho richiesto il prelievo . Mi è stato bloccato il conto e sono spariti 100 euro

How long ago was your account blocked, please? If there's any relevant communication, forward it to petronela.k@casino.guru. Looking forward to hearing from you.

Dear carlop18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.