I would like to describe my one-day experience with Stelario Casino and file an official complaint.

On March 11, 2025, I made my first deposit of €20 into my Stelario account using the deposit method advertised on the casino's homepage. After completing the transaction, the funds were correctly debited from my bank account, and I received confirmation from my bank. However, the funds were not credited to my casino account.

After contacting support, I received a response stating that no transaction had taken place. Even though I sent a screenshot of my bank transaction to support, they continued to claim that no deposit had been registered. This is extremely disappointing and raises concerns about the casino's transparency and reliability.

I then successfully deposited 60 euros using Apple Pay, and this deposit was correctly credited to my casino account.

(All the same account!)

When I then requested a withdrawal of 70 euros, I was asked to verify myself again. I sent the documents requested by support to the email address I sent an email, but didn't receive a response that same day. Even after contacting support, I received no further information about the processing of my verification.

Although these issues all occurred on the same day, this clearly demonstrates weaknesses in Stelario Casino's customer service, transaction processing, and verification processes. I expect a prompt resolution of the outstanding €20 credit and a speedy processing of my verification so I can receive my withdrawal.

[UPDATE] now comes the hard part, they simply created a new account with the first 20 euros from me without my consent and I can only log into the account with my bank details plus I have to verify it again and that with an email that I don't know in order to have my 20 euros paid out, this casino will be sued
I want my money!

Ich möchte meine Erfahrung mit Stelario Casino schildern, die ich innerhalb eines Tages gemacht habe, und eine offizielle Beschwerde einreichen.

Am 11.03.2025 habe ich zum ersten Mal 20 Euro auf mein Stelario-Konto eingezahlt, mit der Einzahlungsmethode, die auf der Startseite des Casinos beworben wird. Nach Abschluss der Transaktion wurde das Geld korrekt von meinem Bankkonto abgebucht und ich habe eine Bestätigung meiner Bank erhalten. Das Geld wurde jedoch nicht auf meinem Casino-Konto gutgeschrieben.

Nach Kontaktaufnahme mit dem Support erhielt ich die Antwort, dass keine Transaktion stattgefunden habe. Obwohl ich einen Screenshot meiner Banktransaktion an den Support gesendet habe, wurde weiterhin behauptet, dass keine Einzahlung registriert wurde. Dies ist extrem enttäuschend und gibt Anlass zu Bedenken hinsichtlich der Transparenz und Zuverlässigkeit des Casinos.

Anschließend habe ich 60 Euro erfolgreich mit Apple Pay eingezahlt, und diese Einzahlung wurde korrekt auf mein Casino-Konto gutgeschrieben.

(Alles das selbe Konto!)

Als ich dann eine Auszahlung von 70 Euro beantragen wollte, wurde ich aufgefordert, mich erneut zu verifizieren. Ich habe die vom Support verlangten Dokumente an die E-Mail-Adresse [email protected] gesendet, jedoch noch am selben Tag keine Antwort erhalten. Auch nach Rücksprache mit dem Support bekam ich keine weiteren Informationen zur Bearbeitung meiner Verifizierung.

Obwohl diese Probleme alle an einem Tag auftraten, zeigt dies deutliche Schwächen im Bereich Kundenservice, Transaktionsabwicklung und Verifizierungsprozesse bei Stelario Casino. Ich erwarte eine umgehende Klärung der ausstehenden Gutschrift von 20 Euro und eine schnelle Bearbeitung meiner Verifizierung, damit ich meine Auszahlung erhalten kann.

[UPDATE] jetzt kommt die Härte die haben mit den ersten 20 Euro einfach von mir einen neuen account erstellt ohne meine Einwilligung und ich kann mich nur in den account mit meinen bankdaten einloggen plus ich muss den nochmal verifizieren und das mit ner email die ich nicht kenne um meine 20 Euro auszuzahlen zu lassen dieses Kasino wird verklagt
Ich will mein Geld !

Good selection of games. Easy site to navigate. 5/5 possible.




















Made up

Bra spelutbud. Enkel sida att navigera. 5/5 möjliga.




















Utgjort

Stelario is a good casino overall.
The interface is beautiful, and the technical support is fast and efficient.

Thousands of games from different suppliers, which is very practical when we players have preferences.

Deposits are fast and they have a multitude of possibilities, which facilitates quick deposits.

The casino is reliable and so far I haven't encountered any problems.
I've been able to withdraw several winnings.

The only "flaw" is the withdrawal limit of 500 per day.

Hello everyone i would like to add my experience from this casino
so the casino has a good layout and many games nice platform easy to use and unique i liked it a lot
so lets go to the deposits 3 times i deposited 750 euros for some reason they kept me more about 120-140 each time and in all transictions they didnt say why neither when i asked customer support and my emails .anyway onother think i didnt like is the withdrows they say 500 every day basicly is 2x500 a week since if u say 500 a day then keep ur promise 2024 what cosumers want? easy withdrows there are plenty of casinos that they offer that after all this i decided to cloase the account their answer was keep it open and do a brake as long as u want just dont come to our website xaxaxax ok i dont recomend this at all go play to the big names for me stay away

Before I start playing at a casino, I want to test it. So, I made a minimum deposit of 20€. I made some wins and I tried to withdraw ONLY 40€. I never used bonus etc. I made KYC verification and I was waiting. They sent to me an email was saying that they don’t accept Revolut, even I made the deposit with that card. I sent back my Skrill. They didn’t accept it! I sent again another card. They wanted more info! I sent them a statement which rejected! I’ve sent them a screenshot from my account. Then they wanted again my address. I’ve sent them again with a bill! They rejected again and asked me for my ID card which they had it! Rejected again!!!!!Then Asked for my passport! I’ve sent it and they rejected again and asked me for my ID card again….After all these, I just bet 40€ and left! I don’t care about 40€! But I’ve never seen something like this before!!!! I’m wondering if it was 400€….

Deposited €50 and rolled it up to €300, then the verification process came - verified within a few hours.
I submitted a withdrawal request, the next day I received an email from the KYC team and said my account was not yet verified. And wanted a selfie with my driver's license and a bank statement at the same time. Then they also wanted a screenshot of a deposit method I hadn't used, in this case "SKRILL". I'm betting on SCAM here and just want to scare away the players or simply not pay out.

UPDATE:

After a really bizarre KYC procedure, where I was almost desperate and was about to give up, I was successfully verified (a second time) and the money has already been paid out. In any case, the fact is that not a single euro is paid in there anymore.

50€ eingezahlt und auf 300€ hochgespielt, dann kam der Verifizierungsprozess - innerhalb weniger Stunden verifiziert.
Auszahlungsantrag gestellt, am nächsten Tag kam eine E-Mail vom KYC Team und meinten mein Konto sei noch nicht verifiziert. Und wollten einen Selfie mit meinem Führerschein von mir und gleichzeitig einen Bankkontoauszug. Dann wollten sie zusätzlich noch einen Screenshot von einer Einzahlungsmethode die ich gar nicht verwendet hatte, in diesem Fall "SKRILL". Ich tippe hier auf SCAM und wollen nur die Spieler vergraulen bzw. einfach nicht auszahlen.

UPDATE:

Nach einem wirklich skurrilen KYC verfahren, wo ich schon fast verzweifelt war und kurz vor dem aufgeben war wurde ich nun doch erfolgreich (ein zweites mal) verifiziert und das Geld wurde inzwischen auch schon ausgezahlt. Fakt ist jedenfalls dass dort kein einziger Euro mehr eingezahlt wird.

Another cheating casino!!!!!
Let's start with the fact that it is almost impossible to win at this casino, the slots play very strangely!
in the end, having won a little, I decided to withdraw the money, and then, as always, problems began! before playing, I verified my profile, but as it turned out, I need to go through one more check to pay out! this check is mega strange, you need to take a selfie with a passport in the background their website, as well as write your bank details on paper, but the surprises didn’t end there! I made deposits using a bank in another country, not the one in which I live, and I wanted to withdraw money there, but they told me that they could only withdraw money account of my country of residence! there were no similar cases in other casinos! it annoys me that there are almost no honest casinos on the Internet, and even if you win something, the casino will do everything not to pay you, and this casino is one of the worst, I don’t I advise you to even try to play here!

Top!!!
This is gambling...[win!_or_lose?]
Even implemented the BonusWager. [70€bonus>4.5k!]
Can recommend Stellario.

Top!!!
Das ist Glücksspiel...[gewinnen!_oder_verlieren?]
Hab sogar den BonusWager umgesetzt. [70€bonus>4,5k!]
Kann Stelario empfehlen.