모르젠스!
16.8.22에 출금이 요청되었고 거의 동시에 계좌 확인 요청(neteller 계좌 확인, Unibet 계좌에 입금된 은행의 스크린샷)이 있었고, 이것들은 내가 배달하자마자 정시에 수락되었습니다. 그들에게.
이번 2일부터 18.8까지 게임 자금에 대한 문의가 있었고, 저도 보낸 직후 접수된 양식입니다.
출금부터 30.8에 자금 출처 증명을 요구받기까지 2주가 걸렸다. 증빙서류를 제출했고 31.8에 승인되었습니다.
다시 한 주가 지나고 6.9에서 이전에 승인된 자금 출처 계정이 거부되고 추가 문서가 요청되어 즉시 보냈습니다. 13.9까지 또 한 주가 지나고 자금 출처와 관련된 추가 서류를 요청했고, 13.9 저녁 2주간의 기다림 끝에 드디어 합격했다.
지금은 14.9인데 아직 출금 승인이 안 되어서 해당 부서에서 최종 승인을 기다리고 있다고 채팅창에 떴는데 몇 번이나 그런 얘기를 들었습니다.
그래서 지금 4주 1일동안 돈을 보관하고 있는데 바로 처리해주는것에 비하면 아직도 대금을 받지 못하거나 고마움을 느끼지 못하고 있습니다. 그곳에서 비슷한 시간을 기다리는 사람은 거의 없습니다...
Morjens!
The withdrawal was requested on 16.8.22 and almost at the same time there was an account confirmation request (neteller account confirmation, a screenshot from the bank of the deposit made to the Unibet account), these were accepted on time as soon as I delivered them to them.
From this 2 days to 18.8, there was an inquiry about game funds, a form which was also accepted immediately after I sent it.
It took 2 weeks from the withdrawal until I was asked for proof of the origin of the funds on 30.8. I submitted the proofs and these were accepted on 31.8.
A week passed again, so on 6.9 these previously approved accounts of the origin of the funds were rejected and more documents were requested, which I sent them right away. A week passed again until 13.9 they asked for more documents related to the origin of the funds and they were finally accepted after 2 weeks of waiting in the evening of 13.9.
It is now 14.9 and my withdrawals have still not been approved, the chat said that they are still waiting for the final approval from the corresponding department, but I have heard this from them several times.
So my money has been kept there for 4 weeks and 1 day now, and I still can't get paid out or appreciate the customer compared to having my case taken care of right away. Hardly too many people are waiting for a similar time there...
Morjens!
Nostoa pyydetty 16.8.22 ja samantien tuli melkein tilin vahvistuspyyntö (neteller tilin vahvistus, unibetin tilille tehdystä talletuksesta kuvakaappaus pankista) nämä hyväksyttiin aikalailla heti kun ne toimitin heille.
Tästä 2 pvä niin 18.8 tuli kysely pelivaroista lomake joka myös hyväksyttiin heti lähetettyäni sen.
Nostosta kului 2 viikkoa kunnes minulta pyydettiin todistetta varojen alkuperästä 30.8, toimitin todisteet ja nämä hyväksyttiin 31.8.
Viikko taas kului niin 6.9 nämä aiemmin hyväksytyt varojen alkuperäselvitykset hylättiin ja pyydettiin lisää dokumentteja jotka lähetin heille samantien. Viikko taas kului kunnes 13.9 pyysivät vielä lisää dokumentteja liittyen varojen alkuperään ja ne hyväksyttiin sitten vihdoin ja viimein 2 viikon odottelun jälkeen 13.9 illalla.
Nyt on 14.9 eikä nostojani ole edelleenkään hyväksytty, chatista sanottiin että odottaa edelleen vastaavan osaston viimeistä hyväksyntää mutta tätä olen kuullut useamman kerrankin heiltä.
Rahojani on siis pidetty siellä nyt 4 viikkoa ja 1 päivän, eikä vieläkään saada maksettua ulos tai arvosteta asiakasta sen vertaa että asiani hoidettaisiin heti. Tuskin hirveän moni siellä vastaavaa aikaa odottelee....
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