I’m very disappointed with Unibet. I had self-excluded for life to protect myself from gambling harm, yet I was still able to deposit money again. This shows they do not take responsible gambling seriously.

Also, the RTP on many of their games feels extremely low. It’s very easy to lose money fast, and there is no transparency or warning about it.
If you want to protect yourself, stay away from this casino — the combination of poor protection and very low RTP is dangerous.

I have been playing at Unibet for a long time and have had good experiences in the past.
Deposits and games work smoothly, and customer support is usually nice.
Unfortunately, I have now waited over a week for my withdrawal of SEK 191,000 because the verification process is taking too long.
I have submitted all the documents several times and hope this can be resolved soon.
I just want to get my winnings paid out and be able to continue as a regular customer.

Jag har spelat på Unibet länge och haft bra upplevelser tidigare.
Insättningar och spel fungerar smidigt, och kundsupporten är oftast trevlig.
Tyvärr har jag nu väntat över en vecka på mitt uttag på 191 000 kr eftersom verifieringsprocessen drar ut på tiden.
Jag har skickat in alla dokument flera gånger och hoppas att detta kan lösas snart.
Jag vill bara få min vinst utbetald och kunna fortsätta som vanlig kund.

Unibet has been withholding my funds since 24 August. I own my own company and sent funds from my business account to myself, which is clearly stated in the bank statement I provided. I also submitted all the required SOW (Source of Wealth) documents, and at the time the threshold was below €2,000.

Unibet now demands a personal tax return, which I do not have (since all income flows through my company). I have explained this many times, yet they keep asking for the same documents again and again, instead of releasing my funds.

This is unacceptable. I escalated the case to eCOGRA (ADR), but Unibet continues to stall and ignore. They clearly do not care about their customers.

⚠️ Be warned: Unibet makes it extremely difficult to withdraw your money, even after you comply fully with their requests.

I registered at Unibet Casino in March and completed the verification process. After that, I received a message saying everything was fine the verification was completed, and the status of the documents changed. Without a second thought, I started playing: depositing, winning, losing, and withdrawing funds...

Then, another notification came, and I had to go through verification again: send my passport or driver’s license, proof of address, a utility bill, a bank statement, and proof of funds. A lengthy list, but the very next day, I uploaded all the necessary documents, yet the verification process didn’t end there!

They asked for a whole bunch of documents again, including a bank statement, and gathering them took me until August 9th. I also reminded the administration that I had previously sent them a 90-day Skrill statement, as I only deposited through this method, so all my transactions were there... What was the point of asking for the same documents? I was tormented with documents, I submitted everything, and still, everything went wrong.

It didn’t take long to get a response: on the 12th, I received an email saying that my account was closed for violating clause 10.3, and all my funds were brazenly seized... well, confiscated, of course.

At first, I thought it was a mistake since the email addressed me as "Anna," and the violation of clause 10.3 had nothing to do with me, as it essentially pertains to intellectual property.

I tried to find out what exactly I had "violated." Then they sent me another email, referring to a different clause, which seemed very strange to me. First, they call me Anna and say I violated clause 10.3, and now it turns out there’s a new clause. By the way, the account is still blocked. Every single day, they change the reasons for closing the account and come up with different excuses. Well, I didn’t get my money, but I did get a whole bunch of terrible emotions and emails with ridiculous excuses.

Can you imagine the thrill of winning at a casino? Yes, I know that feeling too. But the emotions when your winnings are taken away? I can't, damn it, imagine that, because I've been robbed of that chance.

I registered on the Unibet website in March this year and immediately encountered difficulties when making a deposit. I contacted support, verified my identity, and sent all the necessary documents. After that, I played peacefully and even managed to win. On June 14, I received an email requesting me to complete verification: confirm my address and fill out a responsible gambling questionnaire. I promptly did everything, and at the beginning of July, I completed the SOW verification. On July 12, I received another notification about the need to verify my account: I needed to send proof of address sent by mail and a photo with an ID next to my face. Once again, I promptly fulfilled all the requirements and received a notification of verification completion. However, that's when the first serious problems began: my withdrawal request had been pending for about a week – I contacted support, and...

They "helped" me so much! On July 17, without a clear explanation, my account was completely blocked, my funds confiscated, and access to the entire group of casinos revoked. Great result! Are you guys out of your mind?

I tried to find out the reason for this decision, and they referred to a point in their rules that they can close any account without explanation. Just because they felt like it. That's what their rules say. It's like if I suddenly closed your account and took your money, just because I can.

My balance was completely confiscated, and they justified it by saying that they had already processed withdrawals exceeding the total amount of my deposits. So the fact that I withdrew more money from the casino than I deposited is the main reason for blocking and stealing my money!

I am in complete shock at such behavior from the casino and very disappointed in them. They could have just returned my money! But no, it's easier for them to block you and take everything because they can.

Be careful and think twice before registering at Unibet Casino, because if you happen to "get lucky" and win – you won't see your winnings!

I just came back after half a year of self-exclusion, but I'll probably soon self-exclude myself again, but for a much longer time...before I excluded myself, he took the money in a very mean way, it was almost unplayable...now I'm back, about 80,000 HUF in 4 days with a small bet of 100- 150 fr in total didn't last more than half an hour in the casino...now it's much, much worse than half a year ago when I was banned...somewhere a process must be started so that the authorities will examine all the casinos, and while the examination is taking place, all of them it has to be suspended and those whose game is in order can continue... there wouldn't be many left on the whole internet... but seriously the authorities can't allow a few people to profit at the expense of others in a blatant way, ruining many people financially and mentally... the gamer gets what he pays for... he doesn't get a gaming experience, only more and more dirty swipes.. they never get a routine check.. or if they get it, they probably take care of it with a little "little money" All sites should be suspended and investigated, if there is any humanity in the jurisdictions!!

I truly appreciate their approach to stake limits. Unlike some other poker sites where sky's the limit, Unibet seems to understand the essence of a recreational game. By capping the stakes to smaller amounts, they've created an environment where professional sharks are deterred from dominating the tables. I feel like I'm at a friendly poker night with pals, where the game is about fun, strategy, and camaraderie rather than just high stakes.

Kudos to Unibet for keeping the spirit of recreational poker alive and allowing us casual players to battle it out in good fun!