Vave Casino - 플레이어의 상금이 압수되었습니다.

Hello everyone,

Today, I'd like to share my experience with the cryptocurrency casino and sports betting exchange, known as "Vave Casino".

I made a deposit of approximately €100 and activated a "50 Free Spins" bonus. I used the deposit amount to place sports bets and to play roulette in the casino. After winning approximately €600 through sports betting and around €800 in the casino, I tried to withdraw my winnings. However, all my winnings from both categories were completely confiscated, leaving only the €100 that I had initially deposited, with which I had activated the bonus. Prior to this, I had made two deposits of €200 each. Of course, this amount was not refunded either.

The response I got from Vave Casino was as follows:

"Dear Player,

We noticed that you have breached our maximum allowed bet with an active bonus rule while enjoying the "50 Free Spins".

Be kindly informed that according to our Terms and Conditions:

"While you have an active bonus, the maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 NZD / 20 PLN (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including, but not limited to, ’respin’) will add to your total bet amount. If a player exceeds the maximum bet while the bonus is active, the casino reserves the right to confiscate the winnings."

Therefore, we have decided to confiscate your winnings. You are left with the initial deposit from which you activated the bonus.

Please keep in mind that you had accepted our Terms and Conditions upon registration. To fully familiarize yourself with them, follow this link:

https://vave.com/information/terms-and-conditions

Please let us know if you wish to receive your betting history to investigate the matter yourself.

Best regards,

Casino Support Team"

Why am I sharing this? One might say that I should have read the fine print and thereby agreed to the conditions. That is true to an extent. However, this does not change the fact that dealing with this situation led me to a clear conclusion: The casino uses bonus regulations deliberately to pocket potential winnings from customers based on completely irrelevant bonuses in their terms and conditions.

Specifically, my casino bets worth 5€ (contrary to the terms and conditions) had absolutely no impact on the provided "50 Free Spins" bonus, i.e., the status in my account didn’t change at all after each game, giving the impression that the bonus was not affected whatsoever.

What I find most critical is not just that the winnings from the casino games got confiscated but also from the sports bets, which have nothing to do with the "Free Spins Bonus". To me, this is absolute fraud! The casino is exploiting their house rules to the maximum disadvantage of the customers.

Therefore, I urge everyone to be wary of the bonus conditions at Vave Casino!

Please be cautious before entrusting your money to this casino. When in doubt, their decision on payouts will be interpreted in a way that maximizes the burden on you.

Best regards,

Ede

Hallo zusammen,

ich möchte heute einen Erfahrungsbericht zum Krypto-Casino-Sportwetten-Börse namens „Vave Casino" machen.  

Ich habe eine Einzahlung über rund 100 € getätigt und dabei einen „50 Free Spins" Bonus aktiviert. Den Einzahlungsbetrag habe ich dazu verwendet, Sportwetten zu platzieren und im Casino Roulette zu spielen. Nachdem ich ca. 600 € mit Sportwetten und rund 800 € im Casino gewonnen habe, wollte ich den Gewinn auszahlen lassen. Dabei wurden die Gewinne aus beiden Bereichen komplett konfisziert und mir blieb nur noch der eingezahlte Betrag von 100 €, mit dem ich den Bonus aktiviert habe, übrig. Zuvor habe ich zweimal je 200 € eingezahlt. Dieser Betrag wurde selbstverständlich auch nicht erstattet.

Als Antwort habe ich Folgendes vom Vave Casino erhalten:

"Dear Player,

We noticed that you have breached our maximum allowed bet with an active bonus rule playing "50 Free Spins".

Be kindly informed that according to our Terms and Conditions:

"While you have an active bonus, the maximum bet for all game types (slots, live games, table games, scratch, action games) is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 NZD / 20 PLN (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Casino reserves the right to confiscate the winnings."

Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus.

Keep in mind that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link:

https://vave.com/information/terms-and-conditions

Please let us know if you want to receive your bet history to check all information by yourself.

Best regards,

Casino Support Team"

Warum schreibe ich das hier? Man kann hier nun sagen, dass ich das Kleingedruckte hätte lesen müssen und somit den Bedingungen zugestimmt habe. Das ist soweit richtig. Das ändert allerdings nichts an der Tatsache, dass ich bei dem Umgang mit dem Fall zu einem klaren Schluss komme: Das Casino nutzt die Bonusbestimmungen, um bewusst, mögliche Gewinne von Kunden über die AGB’s von völlig irrelevanten Boni einkassieren zu können.

Ganz konkret haben meine Einsätze im Casino im Wert von 5 € (entgegen der AGB) keinerlei Auswirkungen auf den bereitgestellten Bonus von „50 Free Spins" gehabt, d.h. der Status nach den jeweiligen Spielen hat sich in meinem Konto überhaupt nicht verändert, so dass für den Kunden der Eindruck entsteht, der Bonus sei davon überhaupt nicht betroffen.

Entscheidend finde ich jedoch, dass nicht nur die Gewinne aus den Casinospielen, sondern vor auch von den Sportwetten, die überhaupt nichts mit dem „Free Spin Bonus" zu tun haben, storniert wurden. DAS ist für mich ein absoluter Betrug! Hier nutzt das Casino ihre Hausrechtsbedingungen zum maximalen Nachteil der Kunden aus.

Ich möchte daher unbedingt vor den Bonusbedingungen beim Vave Casino warnen!

Bitte seid vorsichtig, diesem Casino Euer Geld anzuvertrauen. Im Zweifel wird die Entscheidung bei Auszahlungen maximal zu Euren Lasten ausgelegt.

Beste Grüße,

Ede

Dear edu81ard, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position to maximum bet is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Moreover, I have to inform you that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues related to sports betting.

Thank you in advance for your reply. 

Best regards, 

Veronika

Dear edu81ard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.