Vinyl Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I requested a withdrawl 530 am on December 7th. There casino states that withdrawls could take up to a maximum of 3 days to process. 72 HOURS (3DAYS) has since passed. I've emailed support ,I've spoken with them via chat and they all give me the same response..that it's getting done,they have told me that since Sunday the 8th. It is clear that is not the case. I've had withdrawls from thus casino in the past and never had a problem-always received my funds within 24 hours.

Please help...

Dear kbbest98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I dont understand why its taking so long as every time ive withdrew funds b4 its been under 24 hours.

Dear kbbest98,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.