ViperWin Casino - 플레이어의 출금 시도가 취소되었습니다.

Hello, I made my first withdrawal on 10/15/24, and three days later it was canceled. On 10/18/24, I made the second withdrawal, and today, on 10/24/24, it was canceled again without any explanation. The chat advises me to try again, but this is the third time it has been constantly canceled. I want my winnings paid out immediately. The responses via email are brief and not helpful. Can you please help me? This is just a way to stall so that I gamble away the winnings. I am determined to fight for my winnings this time.

Hallo ich habe das erste mal eine Abbuchung vorgenommen am 15.10.24 3tage später wurde sie storniert. Am 18.10.24 die 2. Auszahlung vorgenommen heute am 24.10.24 wieder storniert ohne Begründung der chat sagt ich soll es erneut versuchen zum dritten mal jetzt mit ständiger Stornierung ich möchte den Gewinn umgehend ausgezahlt bekommen. Es wird auf Email auch nur kurz und nicht hilfreich geantwortet. Können Sie mir bitte helfen ? Das ist hinhalten damit man die Gewinne verspielt so ist es ich werde diesmal kämpfen für meinen Gewinn

Dear Damaca,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Which payment method have you used for deposits, and which payment method are you attempting to use for cashout of your winnings?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas