Vulkan Vegas Casino - 플레이어가 보증금 누락 문제를 신고합니다.

Yesterday afternoon, I attempted to make several deposits of 20€ each. For whatever reason, my debit card unfortunately rejected the first documents. One worked and was credited, however, one was debited and not credited to Vulkan Vegas. The support was not much help, as according to the system, the deposit could not be found. I'm profoundly disappointed.

Ich habe gestern Mittag mehrere Einzahlungen von jeweils 20€ versucht zu tätigen. Die ersten hat meine Debitkarte leider abgelehnt warum auch immer. Eine hat geklappt und würde auch gutgeschrieben,eine hat wurde abgebucht und nicht bei Vulkan Vegas gutgeschrieben. Der Support war keine große Hilfe, denn laut System ist die Einzahlung nicht auffindbar. Ich maßlos enttäuscht.

Dear Sabby616,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Email is just out

Email ist eben raus

Hi Sabby616,

• Could you kindly provide a screenshot of the transaction displaying more details, including the transaction ID?

Thank you.

It has been resolved and the deposit has now been credited. LG and thank you for your effort

Hat sich geklärt, inzwischen ist die Einzahlung gutgeschrieben. LG und danke für die Mühe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sabby616, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru