Vulkan Vegas Casino 리뷰

My name is Estefani Costa.

My Vulkan Vegas account is registered with the email: [email protected] I made the claim to Casino Guru from a different email address.

I have been a Vulkan Vegas user for several months. During this time, I have made consistent deposits and actively participated on the platform, fulfilling all the gaming conditions.

However, to date I have never been able to make any withdrawals or obtain any real profits, despite the time and money invested. I have not received any significant bonuses or benefits on this account to compensate for the inability to withdraw funds.

I contacted support via chat and submitted a formal complaint via email expressing my dissatisfaction. So far, I haven't received a clear response or a concrete explanation as to why I can't withdraw my money.

I recently received only an automated satisfaction survey email, which does not address or resolve my complaint, which I consider a lack of seriousness in a situation that directly affects my rights as a player.

I request the intervention of Casino Guru for Vulkan Vegas:

Please confirm receipt of my formal complaint

Please explain clearly why I have never been able to withdraw funds

Please clarify if there are any specific restrictions on my account.


I have attached or can provide screenshots of the emails and conversations if needed.

I believe this situation is unfair and lacks transparency, and I appreciate Casino Guru's mediation in obtaining a clear and definitive answer.

Current status: Claim open, no solution

Expected outcome: Clear explanation and real possibility of withdrawal, or transparent closure of the case.

Mi nombre es Estefani Costa.

Mi cuenta en Vulkan Vegas está registrada con el correo: [email protected]. El reclamo en Casino Guru lo realizo desde un correo diferente.

Soy usuaria de Vulkan Vegas desde hace varios meses. Durante este tiempo he realizado depósitos de forma constante y he participado activamente en la plataforma cumpliendo todas las condiciones de juego.

Sin embargo, a la fecha nunca he podido realizar ningún retiro, ni obtener ganancias reales, a pesar del tiempo y el dinero invertido. En esta cuenta no he recibido bonos significativos ni beneficios que compensen la imposibilidad de retirar fondos.

He contactado al soporte por chat y he enviado una reclamación formal por correo electrónico expresando mi disconformidad. Hasta el momento no he recibido una respuesta clara ni una explicación concreta sobre los motivos por los cuales no puedo retirar dinero.

Recientemente recibí únicamente un correo automático de encuesta de satisfacción, el cual no responde ni resuelve mi reclamo, lo que considero una falta de seriedad ante una situación que afecta directamente mis derechos como jugadora.

Solicito la intervención de Casino Guru para que Vulkan Vegas:

Confirme la recepción de mi reclamo formal

Explique claramente por qué nunca he podido retirar fondos

Aclare si existen restricciones específicas en mi cuenta


Adjunto o puedo proporcionar capturas de pantalla de los correos y conversaciones si fueran necesarias.

Considero que esta situación es injusta y poco transparente, y agradezco la mediación de Casino Guru para obtener una respuesta clara y definitiva.

Estado actual: Reclamo abierto, sin solución

Resultado esperado: Explicación clara y posibilidad real de retiro, o cierre transparente del caso.

What a disappointment. With how well-known this casino is, I expected solid service and modern processes, but instead I ran into outdated KYC requirements, restricted gameplay with bonus funds, and bonus offers limited by a low withdrawal cap. The KYC verification alone took nearly a full week, while most other casinos sort it out in under 24 hours.

During my few weeks of playing here, I also interacted with several support representatives, and I wasn’t impressed. Some felt almost bot-like with 5–10 minute wait times, while others were quick and straightforward. Unfortunately, none provided any real help regarding my failed deposits—just copy-pasted snippets from the T&Cs with no clear explanation, no direct solution, and no attempt to evaluate my situation individually.

My biggest issue, though, has been the deposit failures. A regular bank transfer failed and I was told to wait up to 72 hours for the funds to return. The very next day I tried again using Skrill RapidTransfer and experienced the same problem, this time with a 24-hour wait. I’ve used many casino sites, and this level of deposit failure is completely new to me.

The only real positives I can mention are the wide selection of slot providers and the fast withdrawals. I can’t even praise the bonuses, despite being frequent and generous, because of the 5x withdrawal limit and how many games are blocked when using bonus funds.

Overall, there are plenty of better alternatives out there, and I wouldn’t recommend choosing Vulkan Vegas over other casinos.

Don't on this casino if you hit big it might take weeks to get your withdrawal, and if think you will win that is just your illusion because I payed in this casino for 5years straight.What I expensed is that they might give you big win at first when you are new like 2000x or even 6000x but once you get that, it's very hard to withdraw money which might be process unsuccessful several times and after that it's hard to win like extremely unlikey .
You will not get anything on your larger bet amount, you might win here and there on smaller bet which also depends on your recent activeness on the website.
I am very happy I closed my account from this fraud casino.
each an every slots is calibrate to give minimum payout, bigger bets are mostly 56x with several retrigger and 200x to 300x on smaller bet amount.
Gambling is bad but if you play on this shit sight,it gets worst whith there manipulative games and lagging games as if they have integrated AI on there slot games.
But the good thing is I had always thought I may win something someday which I came to realize those are only marking tools to ruin individual life because what youtuber portrays is very wretched thing to do.
All this year it's just lose, lose and lose more ,there is no such thing as you lose mostly but sometimes you get witness some nice win.that things is out whit this casino name vulkan vaguely .
Guys stop feeding to this vaguely bake otherwise sooner or later you are the one who will end up with blues like there theme. Blue days and blue nights.

In my opinion, the casino is the worst on the market.
Over time you realize that everything is manipulated.
I have now reclaimed my losses, but of course the account was blocked immediately :-).
I advise everyone to stay away from Vulkan Vegas.
I myself am currently engaging several lawyers regarding this casino.

Das Casino ist in meinen Augen das schlechteste auf dem Markt.
Hier merkt man im laufe der Zeit das alles manipuliert ist.
Ich habe meine Verluste mittlerweile zurückgefordert , direkt wurde natürlich das Konto blockiert :-) .
Ich rate allen die Finger von Vulkan Vegas wegzulassen.
Ich selber beauftrage gerade mehrere Anwälte mit diesem Casino.

NOTE: If you’ve been affected by the way this company handles its cases submit a complaint to Curaçao eGaming.

The authority responsible for granting licenses should be made aware of the misconduct and failures caused by this company.
———————
I submitted a withdrawal request on June 11, which was approved by the casino on June 12. Since then, I have been waiting for the funds to arrive. On June 14, I contacted the casino to check the status of the payment and was told it would take a maximum of 5 banking days from the date of approval. Given that the approval occurred on June 12, the first banking day was June 13.

Despite this, I reached out on June 14 and every day thereafter, asking for updates. Each time, I was told to wait. I was informed that the funds would be in my account no later than June 19 at 23:59. I contacted the casino multiple times on June 19, and was told to wait until midnight. After midnight, the money still had not arrived.

I had suspected that there might be a delay, which is why I took the initiative to reach out repeatedly during the five banking days—to ensure that the payment was being handled properly.

After the five banking days had passed, I was told the matter would be escalated. I also received this message from support:

"As I can see, your withdrawal is a little bit late now. We processed your payment and transferred them to the external payment provider. Unfortunately, we cannot affect your payment directly now, but I can ask our financial department to have a look at what happened. As you know, there was a huge Cloudflare outage on 12.06, and our payment provider might’ve been affected. We are very sorry for your inconvenience."

This shows that the casino was aware of technical issues, yet during all the days I contacted them—within the 5-day window—they never checked whether I was among the affected customers.

I was fully verified before submitting the withdrawal, and I should not have to wait this long to receive my money. As a customer, I should not have to chase the company daily, worried whether they will follow their own stated timeframes.

What concerns me even more is that the casino was aware of a potential problem and still did nothing to investigate whether I was impacted, despite my repeated inquiries.

Deposits are processed within seconds.
Withdrawals are allowed to take weeks.

This casino is getting worse everyday, it always bates with 2 scatter no matter the provider never ever gives you the bonus, when it does bonus you only get minuscule winning.I had played here for 4 years only did well in the begging month of registration on this sight,
For past 3 years this casino never made withdrawal 4me only i only made deposit , only people who play live games may rely on this casino, slots lover should stay away for it.
No matter the provider no matter the bet amount every thing is rigged here you will lose very fast, this sight can't afford any hits. If they would add progression graph like in stake, or other casinos more over every time you are likely to 1 straight line.

Ladies and Gentlemen

I played at Vulkan Vegas on June 3rd, 2024.

I deposited €40 in the evening and played the game Crystal Ball. When my balance was at €13.75, the game went into free spins at €0.75 with the magician and 3 crystal balls, €151.50 and 10 free spins, then the game stopped. 
Connection interrupted, restarted Connection interrupted, restarted again Connection interrupted but now the game no longer showed any games and the money was gone.



Then I wrote to the live chat, which asked me to restart everything and delete the browser. I did everything but nothing helped, the chat kept breaking off. I wrote to 3 employees in total.


The last lady then said she would forward it, it would take some time and I would receive an email.

Then I received an email telling me to delete everything again. I did it, but nothing happened.

Tried another browser. Nothing.

Other device doesn't use anything either.

A second email came. They told me they had contacted the operator and the game had run properly and no error could be found.

I even included a picture so you can clearly see what I described above.

After I was cheated out of the money and the free spins, I asked the site to delete my account and my data because I don't want to do business with such a dubious company.



They don't comply with this request either. The message comes up: I can set a limit but I don't want to do that. I want you to delete and close my account but you just don't do it.

Sehr geehrte Damen und Herren,

ich habe den 03.06.2024 bei Vulkan Vegas Gespielt.

Habe am Abend 40€ eingezahlt und das Spiel Crystal Ball gespielt als mein Guthaben bei 13,75€ war ging das Spiel in die Freispiele auf 0,75€ mit dem Zauberer und 3 Crystal Ball rein 151,50€ und 10 Freispiele, dann brach das Spiel ab. 
Verbindung unterbrochen, neu gestartet Verbindung unterbrochen, wieder neu gestartet Verbindung unterbrochen aber nun zeigte das Spiel keine Spiele mehr und auch das Geld war weg.



Dann schrieb ich den live Chat an der forderte mich auf alles neu zu starten und den Browser zu löschen. Alles getan nix hat geholfen, Chat brach auch immer wieder ab. Insgesamt mit 3 Mitarbeitern geschrieben.


Die letzte Dame meinte dann sie leitet es weiter , es würde eine gewisse Zeit in Anspruch nehmen und ich werde eine Email erhalten.

Dann habe ich eine E-Mail erhalten ich sollte alles nochmal löschen. Getan nix passiert.

Anderen Browser versucht. Nix.

Anderes Gerät verwendet auch nix.

Zweite Mail kam. Da schreibt man mir sie hätten den Betreiber kontaktiert und das Spiel sei Ordnungsgemäß gelaufen und es konnte kein Fehler gefunden werden.

Ich habe sogar ein Bild mitgeschicht da sieht man eindeutig was ich oben beschriebenen habe.

Nach dem man mich um das Geld und die freispiele betrogen hatte. Bittete Ich die Seite mein Konto zu löschen und meine Daten. Da ich mit so einen unseriösen Verein keine Geschäfte machen möchte.



Auch dieser Bitte gehen sie nicht nach. Kommt die Meldung ich kann ein Limit setzen aber das möchte ich nicht ich möchte das sie mein Konto löschen und schließen aber sie tun es einfach nicht.

I had been a player for over 4 years, and I was always correct, I submitted all the documentation and I always played slots, deposited every month and made withdrawals. And from one day to the next they blocked my account with the justification:
13.5 The Company may terminate Your Account, including your username and password, - immediately without prior notice:

So be very careful as they are not true, they see that you are making money and they cut your account from one day to the next and with that justification! Because it is in the terms of acceptance!
2 months before you could no longer add a bonus code.
Careful!!!

Era jogadora a mais de 4 anos, e sempre fui correta, entreguei toda a documentação e sempre joguei em slots, depositei todos os meses e fiz levantamentos. E de um dia para o outro bloquearam me a conta com a justificação:
13.5 A Empresa poderá encerrar Sua Conta, incluindo seu nome de usuário e senha, - imediatamente sem aviso prévio:

Por isso muito cuidado que eles nao sao verdadeiros, eles vem que você esta a ganhar dinheiro eles cortam a sua conta de um dia para o outro e com essa justificação! Porque esta nos termos de aceitação!
2 meses antes deixaram de puder se colocar código bonus.
Cuidado!!!

I am happy with this casino! Very good bonus without deposit, with real and possible conditions for rolling, namely only 5 times! Verification took about 2 days, withdrawal about a day! I thought they would slow me down because I'm Bulgarian, but they didn't! 😀
More correct than some Bulgarian casinos!
They have a huge selection of games and providers and definitely have a higher RTP than the Bulgarian ones! 😀
There are some minor cons, but overall a pretty decent casino.

Аз съм доволен от това казино! Много добър бонус без депозит, с реални и възможни условия за превъртане, а именно само 5 пъти! Верификацията отне около 2 дни, тегленето около ден! Мислех, че ще ме забавят, защото съм българин, но не го направиха! 😀
По-коректно от някои български казина!
Имат огромен избор от игри и доставчици и определено са с по-високо RTP от българските! 😀
Има някои дребни минуси, но като цяло доста прилично казино.