Vulkan Vegas Casino - 플레이어는 손실에 대해 환불을 요청합니다.

Hello, I've been playing for quite some time, and there's no winning. You lose all the money, and we're not talking about hundreds but thousands of Euros 🤑. I demand a refund of my money.

Hallo ich spiele schon ziemlich lange und es kommt kein Gewinn man verliert das ganze Geld und wir sprechen nicht vpn hundete sondern von tausende Euros 🤑 ich fordere mein Geld zurück

Dear stauchi,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

PS: Could you please clarify what the disputed amount refers to?

Dear stauchi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I can't tell you exactly how much money I lost, but it's in the four-digit range. I can no longer access this casino Vulkanvegas because I was suddenly blocked by this casino. I played mostly Garmont games and lost all my money because these games didn't pay out any winnings. How can you help me or how do I go about this and what can I do to take action against this casino?

Hallo ich kann ihnen nicht genau sagen wie viel Geld ich verloren habe aber es geht in den vierstelligen Zahlen.Ich kann auch nicht mehr auf dieses Casino Vulkanvegas zugreifen da ich von diesem Casino plötzlich gesperrt wurden bin.Ich habe überwiegend Garmont Spiele gespielt und mein ganzes Geld verloren da diese Spiele überhaupt kein Gewinn ausgeschüttet hat.Wie können Sie mir weiterhelfen oder wie gehe ich da vor und was könnte ich machen das ich gegen die dieses Casino vorgehen?

Dear stauchi,

Thank you for reaching out and providing more details about your situation.

To proceed with a complaint against the casino, we would need concrete supporting evidence that suggests something illegal or suspicious is happening. Unfortunately, without this, we are unable to take further action. For us to check the casino's Return to Player (RTP) and ensure fairness, it is essential that we have access to your full game history. This will allow us to verify if the games you played were operating as expected.

At this point, since we do not have any substantial evidence to suggest wrongdoing by the casino, we must reject your complaint. However, if you are able to obtain any game history or other supporting documentation that could indicate unfair practices, please send it to petronela.k@casino.guru. We would be more than happy to reopen the complaint and investigate further.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru