Wazamba Casino - 플레이어가 보증금 환불을 요청합니다.

I registered at the casino and gambled around €500. When I was done, I realized that gambling is illegal in my state. Can I ask for the money back? Shouldn't the casino have already blocked me before I made a deposit because I'm not allowed to play at all?

Ich habe mich bei dem Casino angemeldet und ca. 500€ verspielt. Als ich dann fertig war, habe ich bemerkt das in meinem Bundesland Glücksspiel verboten ist. Kann ich das Geld zurück verlangen? Müssten mich das Casino nicht vor der Einzahlung bereits gesperrt haben da ich gar nicht spielen dürfte?

Dear gruenig2209,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here but correct me if I am wrong, please.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

Yes, I had my account blocked on the website. I then had it reopened about 1 day later, but according to the operator, that shouldn't work at all. I then deposited €140 and then suddenly my account was blocked. The operator said I would get the money back because it was a mistake on their part. I've been waiting for 3 days now and nothing has arrived yet.

Ja und zwar habe ich mein Konto bei der Webseite sperren lassen. Habe es dann ca. 1 Tag später wieder öffnen lassen, jedoch sollte das gar nicht gehen laut des Betreibers. Ich habe dann 140€ eingezahlt und dann wurde aufeinmal mein Konto gesperrt. Der Betreiber sagte das ich das Geld zurück erhalte da es ein Fehler von denen war. Ich warte jetzt aber schon seit 3 Tagen und es ist noch nichts angekommen.

Thank you for your reply, gruenig2209. I hope I understand correctly that you are currently waiting for a deposit refund.

I would like to emphasize that we always give the casino two full weeks to process each payment. I will keep this complaint opened, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your deposit refund. Thank you in advance for your patience.

Dear gruenig2209,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.