Wazamba Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

Hello, about 4 weeks ago I requested a withdrawal from the casino. After waiting for 2 weeks and receiving nothing, I contacted support. They said I needed to "send more data to the casino." This was very strange because my account is already 100% KYC approved and I've already received a withdrawal before. Then, the support randomly decided they no longer needed any documents.

After that, the support told me to try again, so I canceled the withdrawal and tried again. More than 1 week later, here we are, and still nothing.

I didn't use any bonus and my KYC is approved (see attachment).

I hope that I finally receive my withdrawal now.

Hallo, ich habe vor ungefähr 4 Wochen eine Auszahlung angefragt von Casino. Nachdem ich nach 2 Wochen warten nichts erhalten habe, habe ich den support angeschrieben. Dieser meinte ich müsse "weitere Daten an das Casino senden". Sehr komisch weil mein Account bereits 100% KYC approved ist und ich auch schon einmal eine Auszahlung erhalten habe. Dazu kommt, dass der support dann aufeinmal doch keine Dokumente mehr brauchte.

Dannach meinte der Support ich solle es nochmal versuchen also habe ich die Auszahlung storniert und erneut versucht. Mehr als 1 Woche später stehen wir hier und immernoch nix.

Ich habe keinen Bonus verwendet und KYC approved (siehe Anhang)

Ich hoffe, dass ich meine Auszahlung jetzt endlich bekomme.

Dear karlzimmermann975,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

As I said, I am ALREADY KYC VERIFIED and have already received a payout!!!

And I have already waited 2 weeks without receiving the payout. I just requested the payout again after 2 weeks.

Wie gesagt ich bin BEREITS KYC VERIFIED und habe schon eine Auszahlung erhalten!!!

Und ich habe schon 2 Wochen gewartet ohne die Auszahlung zu bekommen. Ich habe nur die Auszahlung neu angefragt nach 2 Wochen.