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Subject: Complaint Regarding Pending Withdrawal of 16,500 INR

Dear Weltbet Support Team,

I am a new customer , and I am writing to formally complain about the pending status of my withdrawal request for 16,500 INR. Despite my repeated inquiries, I have not received any updates or a clear time frame for processing my withdrawal.

I am concerned about the reliability and authenticity of your platform, and I kindly request:

1. An immediate update on the status of my withdrawal.

2. Clarification of any issues causing the delay.

3. A specific time frame for when I can expect my funds.

As a new customer, I expect better communication and transparency. If my issue is resolved promptly, I will update others regarding the authenticity of the site. However, if this issue remains unresolved, I will have no choice but to reconsider my trust in your services.

Please address this matter urgently, or I will be forced to escalate the issue.

Thank you for your attention. I look forward to your prompt response.

Sincerely,

donagahlot

Dear donagahlot8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I received money

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Sorry for complaint

Dear donagahlot8, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru