WinDetta Casino - 플레이어가 보증금 환불을 요청하고 있습니다.

I deposited 50AUD TO THIS CASINO AND THEN WHEN I TRIED TO PLAY IT SAID I COULDN’T PLAY FROM AUSTRALIA. THEY TOLD ME TO USE A VPN WHICH I DID BUT STILL HAD SUE COME UP THAT I WAS FORBIDDON 403.

i just want my 50$ back because I cannot play any games my free spins or even my original deposit by visa account. Colleen ****

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Dear colhodsdon2u,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinDetta Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly the casino support advised you to use a VPN to access the website from another country?

Do I understand correctly that the amount of your deposit is currently untouched on your casino account?

Have you requested that your funds be refunded? What was the casino's response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear colhodsdon2u,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.