Winnerz Casino - 플레이어는 지속적인 손실을 경험하고 보증금 환불을 요청합니다.

Asking for a refund. I probably have more than 500 deposits at those casinos. Still no wins over 2 years.

Supporters tell me its legit. They tell me everytime that my luck will turn. But here I am 2 years from now and no wins.

Playing slots 4 hours a day and no wins.

4 to 5 deposits each day and no help.

I believe I am being scammed and it hurts.

No help from anyone. Slots being absolute dead. No matter what slot I play on

Is this even possible? Help me because I do feel very scammed. Supporters are very humiliating and asnwering me with same copy paste text and no help. Just want me to deposit more and more and more. And make me believe i will get luck by saying your luck will Come.

This is like spreading false hope to make me believe that I will win. But instead of helping me they want me to lose more and more and more.

Please GURU help me get at least something back!

Dear Tobiasslimy, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

But how is it even possible to lose every deposit like this?

Not only that, they also rig tournaments. I was 1 place 8 hours before a tournament ended. Was 1 for 5 days, then 8 hours before the tournament ended, then suddenly 8 people overtook me and I ended up in 9th place. From €2000 to €100. The people who were pulling me were not even close to me. But apparently all of them could get over 3000 points in less than 8 hours, which took me several days to get. The casino uses bots to rig the tournaments.

Don't you see that the casino is scamming people?

It's not that hard to see through. 500 deposits without even a chance to win anything. Pretty please

Men hur är det ens möjligt att förlora varje insättning så här?

Inte nog med det, de riggar turneringar dessutom. Jag var 1 plats 8 timmar innan en turnering slutade. Var 1 i 5 dagar, sen 8 timmar innan turneringen tog slut så plötsligt tog 8st personer om mig och jag hamnade till slut på en 9 plats. Från 2000€ till 100€. Personerna som drog om mig låg inte ens i närheten av mig. Men tydligen kunde allihopa få över 3000 poäng på mindre än 8 timmar, vilket tog mig flera dagar att få. Casinot använder sig av bottar att rigga turneringarna.

Ser ni inte att casinot scammar folk?

Så svårt är det inte att se igenom. 500 insättningar utan ens möjlighet att vinna något. Snälla rara

Thank you, Tobiasslimy, for your reply. Return to player (RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period he should get very lucky over the next period. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results do not influence future results. The law of big numbers is saying that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Still, if you believe that you are entitled to any refund, please forward your entire game history in Excel format to veronika.l@casino.guru. You may request your entire gaming history directly from the casino. Thank you in advance.

I'm waiting for wisho & winnerz to send me excel format regarding everything. I expect a refund as I haven't even cashed out any winnings on the sites. Hope they ship soon

Jag väntar på att wisho & winnerz ska skicka mig excell format angående allting. Jag förväntar mig en återbetalning då jag inte ens ha tagit ut några vinster på sidorna. Hoppas de skickar inom kort

They almost seem to be hiding something because support said she could fix it now. But now she says I have to wait for a response from their department? So they will check through. But hope they send as soon as possible

De verkar nästan dölja något för supporten sa att hon kunde fixa det nu. Men nu säger hon att jag måste vänta på svar ifrån deras department? Så de ska kolla igenom. Men hoppas de skickar så fort som möjligt

Which email should I send my Excel formats to after I have received them? 🙂

Vilken mail ska jag skicka mina Excel format till sen när jag har fått dem? 🙂

Please send the files to veronika.l@casino.guru.

I have sent it to you now 🙂

Jag har skickat det till dig nu 🙂

Thank you for the emails containing your game history. I'm sorry but we need files where your balance before, during, and after playing would be visible so that we could scrutinize the gameplay completely.

We understand that each player has their own timings regarding the ideal moment for withdrawal. Sometimes it is more efficient to withdraw lower winnings than to wait a long time for a higher amount to appear in the account.

What do you mean now? How do I even access all of this? My balance at these casinos has rarely been more than €100, never any winnings or the like. Don't you see how many game sessions I have with all this information?.... rtp is like 0.001

You actually have to search deeper into this. I have been scammed and nothing else with these 3 casinos that run under the Estonian license

Hur menar ni nu? Hur kommer jag ens åt allt detta? Min balans på dessa casinon har sällan varit mer än 100€ aldrig några vinster eller liknande. Ser ni inte hur många spel sessioner jag har med all denna informationen?.... rtp är typ 0,001

Ni får faktiskt söka djupare i detta. Jag har blivit scammad och inget annat med dessa 3 casinon som går under estländska licensen

Please request the casino once again to send you the game history together with the balance visible. We do not have the resources to manually count the RTP.

I'll do that! Hold on

Det ska jag göra! Håll kvar

I just sent them a request to send full play sessions with all balances and such! I will send them to you as soon as I receive them, thanks for your help

Jag har precis skickat dem en förfrågan att skicka fulla spelsessioner med all balans och så vidare! Skickar dem så fort till er när jag fått dem tacksam för hjälp

I have sent you an email with more information

The casino answers me very strangely with no complete documents. How is it even possible that they can't give it to me??? They try to cover up all my losses on their sites. Total fraud this.

Jag har skickat ett mail till dig med mer information

Casinot svarar mig väldigt konstigt med inga fullständiga dokument. Hur är det ens möjligt att de inte kan ge mig det??? De försöker mörka alla mina förluster på deras sidor. Totalt bedrägeri detta alltså.

Awaiting your reply. Their supporters keep urging you to deposit more, regardless of how much I've lost, and they never ask for a possible break, but just keep saying luck will come eventually. I would be grateful if you could help me with a refund

Inväntar svar ifrån er. Deras supportar uppmanar en hela tiden att sätta in mer oavsett att jag förklarar hur mycket jag förlorat och de frågar aldrig om eventuell paus utan bara säger hela tiden att turen kommer så småningom. Tacksam om ni hjälper mig med återbetalning

Thank you for your reply shortly

Tacksam för svar inom kort

Thank you, Tobiasslimy, for your game history. I have checked it thoroughly but unfortunately, couldn't find any signs of RTP being manipulated.

Return to player(RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period that he should get very lucky over the next period of time. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results have no influence on future results. The law of big numbers is saying that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Sure you guys will close this complaint neither trickz, winnerz nor wisho provide me with all the information I request which indicates they are hiding all my losses!!!! Which is a scam. Is this how it's supposed to go or? Contact these 3 casinos and request a full session of all my deposits and games because they refuse to send it to me.

They are a scam casino that does not take care of their customers but asks them to deposit more and more and more and more even if you complain about losses. They don't even ask for a break or anything like that!!!

Klart ni kommer stänga detta klagomål varken trickz, winnerz eller wisho tillhandavisar mig all information jag begärm vilket tyder på att de döljer alla mina förluster!!!! Vilket är en scam. Är det så här det ska gå till eller? Ta kontakt med dessa 3 casinon o begär full session av alla mina insättningar och spel för de vägra skicka det till mig.

De är ett scam casino som inte ta hand om sina kunder utan ber dem att sätta in mer o mer o mer o mer även om man klagar på förluster. De frågar inte ens om en paus eller liknande!!!

Haha 2 years of daily deposits without any winnings..... it's all a shame.

Haha 2 års dagliga insättningar utan några vinster..... allt är en skam.

Dear Tobiasslimy,

I apologize but as I mentioned before, we could not find any evidence that the RTP of the games was anyhow rigged. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika