Yabby Casino - 플레이어의 암호화폐 보증금이 계정에 적립되지 않았습니다.

I made numerous deposits using crypto with Yabby Casino. Unfortunately a small ETH deposit was not credited to my account. I have provided the delivery address along with the block chain information, showing proof the deposit was received. I have used live chat more than 10 times and still nothing accomplished, they disconnect me because they would rather spend time collecting deposits from others. I sent three emails to Yabby support and attached the block chain. No response!!!

Dear Swd4494,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Do I understand correctly that you have made successful deposits before using the same deposit method? Could you please post here (or forward me) the deposit receipt and deposit/cashier history? You should be able to find it in your player's account. My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear Swd4494,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.