Ybets Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Hello, i'm requesting for your help

So it's been exactly 7 days waiting for my withdrawal to arrive 3800 TRX (hardly a sum of 400$).

After 2 deposits, I finally started winning some bets I made a request to withdrawal some of my balance, now I'm being constantly handled new excuses as of why there is a delay.

Such as:

"It seems that the problem has somehow affected your betting history, which may be the reason for this delay. But I can't tell this for sure, as there are no more details about it, and our payment team kindly ask you to wait when they finish handling your request."

"Yes that`s right. Our withdrawal process is very fast. However now due to the Holiday season there are some delays in the process. We hope for your understanding😊"

They claim their withdrawals are fast, but as of now as you can see it's day 7 and i'm still waiting.

Dear dianaferreira1122,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dianaferreira1122,

Have you received your withdrawal from the casino yet?

Hey Kristina,

No, i'm still waiting for withdrawal, and also made a second request.

I want to confirm that I received both withdrawals just now.

Thanks for the help Casino Guru, you can close this.

Dear dianaferreira1122,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru