Beem Casino - 플레이어의 탈퇴가 지연되었습니다.

Good morning, I'm waiting for them to verify my account and process my payment for 12 days and they don't give me a specific answer, they just say to wait when the deadline is 3 business days.

Bom dia estou a espera que verifiquem a minha conta e que processem o meu pagamento já faz 12 dias e não me dão uma resposta em concreto apenas dizem para aguardar quando o prazo é 3 dias úteis.

Dear Flávia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few business days to review all the details from provided documents.

Could you please confirm that you provided all the required documents? Do I understand correctly that you requested your withdrawal on the same day you submitted documents to verify your identity?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The chat does not respond in chroncrete whenever I ask, they apologize and say they will ask to speed up the process, which does not happen.

Thanks

O chat não da resposta em croncreto sempre que pergunto pedem desculpas e dizem qhe vão pedir para acelerar o processo coisa que não acontece.

Obrigada

Thank you for your reply, Flávia. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Flávia,

currently we don't see any active withdrawal request from you.

Kind regards,

BeemCasino Team

Hello everyone,

Thank you BeemCasino Team for your assistance with this case.

Dear Flávia,

Have you already made a new withdrawal request? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.