Scatters Casino - 플레이어가 KYC를 통과하기 위해 고군분투하고 있습니다.

Hello I have submitted my documents several times but my account is not verified to make a payout

Hallo habe meine Dokumente schon mehrfach eingereicht aber man verifiziert mein Konto nicht um eine Auszahlung zu tätigen

Dear Anke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided, please? When exactly did you send them?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

We received this email from Anke:

"Hello I have both sides of my ID card, both sides of my bank details, an account statement and a current phone bill sent to scatters support on July 3rd, 21st and July 8th, 21st. Now the account is verified but it is still no payment possible an amount of 3,867.92 euros.

Thank you in advance

Anke "

We received this email from Anke:

"Hallo ich habe beide Seiten meines Ausweis beide Seiten meiner Bankverbindung einen Kontoauszug und eine aktuelle telefonrechnung an scatters Support gesendet am 3.07.21 und am 8.07.21. Jezt ist das Konto verifiziert aber es ist immer noch keine Auszahlung möglich mittlerweile handelt es sich um einen Betrag von 3.867,92 Euro. 

Danke im voraus

Anke "

Thank you very much for your email. Have you tried contacting the casino regarding this issue? If yes, please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Dear Anke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.