1Red Casino - 플레이어는 자신의 출금이 지연되었다고 생각합니다.

Disputed Amount: £1,200

Date of Request: 2nd December 2025

I am filing this complaint due to an unreasonable delay in paying out my winnings of £1,200 (two pending withdrawals: £300 from Dec 2nd and £900 from Dec 3rd).

The Facts:

I am Verified: I have successfully withdrawn from this casino before (Nov 28th). My verification tab shows all documents approved with green checkmarks.

My Account is Clean: I forfeited all bonuses. My wallet shows "Locked by bonus: 0 GBP". These winnings are from cash deposits.

The Casino is Stalling: I have been given conflicting excuses (Workload > Technical Issue > Verification > Technical Issue).

The Evidence of False Claims:

The VIP Manager claimed via email that "technical issues affect ALL payment methods." However, I have attached proof that:

Deposits are working fine: Their deposit screen shows Visa, Revolut, and Crypto are all active.

Alternative Methods Exist: My transaction history shows they have previously paid me via "Santeda International" and "Mifinity." They have the ability to pay manually but refused my offer to switch methods.

Resolution Requested:

My withdrawal has been pending for 7 days with no valid reason. I request that 1Red process the £1,200 immediately via Manual Bank Transfer or Crypto, as my account is fully verified.

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Dear Cem3283,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center