1win Casino - 플레이어의 출금이 지연됩니다.

I deposited in cryptocurrencies and now they won't let me withdraw in cryptocurrencies.

Deposité en criptomonedas y ahora no me dejan retirar por criptomonedas.

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Dear jose0101,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative methods to withdraw your winnings?
• Was your account verified successfully in the past?
• What specific cryptocurrencies did you use for your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

USDT, I have always deposited in USDT and made withdrawals in USDT.

They don't give me alternative methods or a clear answer.

Furthermore, casinos have clear deposit and withdrawal policies with the same method.

My money was simply moved to a fiat account when it should be in cryptocurrency.

USDT, siempre he depositado en USDT y los retiros con USDT.

No me dan métodos alternativos ni una respuesta clara.

Además los casinos tienen políticas claras de depósito y retiro con el mismo método.

Simplemente mi dinero fue removido a cuenta Fiat cuando debería estar en criptomonedas

Thank you for your reply and for providing the previous details, jose0101.

• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.
• Could you please advise us on the current status of your withdrawal request? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you again for your cooperation.