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Urgent – RS 2300 Payment Debited but Not Credited to My Account

Hi,

I am writing to bring to your immediate attention an issue regarding a payment I made around 15 days ago. The amount was successfully debited from my bank account at the time of the transaction, but it has still not been credited to my account. This delay has caused inconvenience, and I request your urgent assistance in resolving it.

To explain the issue clearly:

On the day of the transaction, I completed the payment through my bank, and the amount was deducted instantly, as confirmed in my bank statement. However, despite the payment being processed on my bank’s side, the balance in my account has not been updated. It has now been approximately 15 days, which is far beyond the usual processing time for such transactions.

I kindly request you to verify this payment from your end and update my account balance accordingly. If the payment has not been received due to a technical issue, please guide me on the required steps so that the matter can be resolved at the earliest.

I am also ready to provide any necessary proof such as a screenshot or PDF of my bank transaction statement to support the verification process.

I hope you will look into this matter urgently, as I have been waiting for the credit for several days. Kindly update me with the status of my payment and inform me of any further information you may need from my side.

Thank you for your cooperation. I look forward to your prompt response and resolution.

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Stay safe.

Dear divyanshudgarg,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Dear Katarina,

Thank you for your response.

I would like to inform you that I have already contacted my bank, and they have confirmed that the amount was successfully debited from my account. However, it is still not showing in my casino account.

I understand the process can take some time, but I request you to kindly monitor the case from your side as well. I will keep you updated with any further information I receive.

Thank you for keeping the complaint open and for your assistance.

Best regards,

D******* G*******

Dear divyanshudgarg,

thank you for your reply and update.

• Could you please provide a written confirmation from your bank regarding the funds transfer to the casino account?
• Additionally, could you inquire whether they have tracked the deposit using the transaction number?

Looking forward to your reply,

Katarina