안녕하세요, 지난 월요일에 bassbet에서 Crystal Ball Multisymbols에서 2.50유로 상당의 무료 스핀을 받았습니다. 네 번째 무료 스핀을 한 후 64유로가 조금 넘는 금액을 따서 게임이 취소되고 다시 로드되었습니다. 그 후 무료 스핀이 사라졌습니다. 여러 번 로드했지만 아무 일도 없었습니다. 고객센터에 연락하려고 했는데 모든 내용을 작성한 후 두 번이나 취소되었습니다! 세 번째 시도에서 부서에서 조사할 때까지 기다리라는 말을 들었습니다. 12분 넘게 기다린 후 직원이 활동이 없다며 채팅을 종료했습니다. 이메일을 보내 항의했고, 2~3일 후 많은 질문이 담긴 답장을 받았습니다(질문이 사라져서 모두 답변할 수는 없었지만요). 바로 답변했습니다! 그 이후로는 아무런 답변이 없었습니다. VIP 직원이 연락을 하기로 되어 있었지만, 아무런 답변도 없었습니다. 오늘 캐시백에 대해 문의했더니 캐시백을 받을 만큼 입금하지 않았다고 했습니다. 미리 확인해 보니 입금은 충분했습니다! 도와주시면 감사하겠습니다. 빠진 64유로와 남은 6회 무료 스핀을 받고 싶습니다. 2.50유로는 적지 않은 금액입니다. 전에 다른 카지노에서도 비슷한 경험을 한 적이 있는데, 다음 날 200유로를 입금받았습니다 (저는 괜찮았지만, 혹시라도 모델이 당첨되었을지도 모르니까요). 그런데 아무도 답장을 보내지 않았습니다. 감사합니다.
Hello, last Monday I had free spins worth €2.50 on Crystal Ball Multisymbols at bassbet. After the 4th free spin I had won just over €64 and the game canceled and reloaded. After that the free spins were gone. I reloaded several times, nothing. I tried to contact customer service, but they canceled twice after I had written everything! On the third attempt I was told to wait while the department looked into it. After waiting over 12 minutes the employee ended the chat due to inactivity. I wrote an email and complained, and after two or three days I received a reply with lots of questions (which I couldn't answer all of because it was gone), which I answered straight away! No response since then. Supposedly the VIP employee was supposed to get in touch for me, but nothing. Today I asked about the cashback and was told that I hadn't deposited enough to get cashback. I specifically checked beforehand and had deposited enough! Can you please help me? I would like the missing €64 and the remaining 6 free spins. €2.50 isn't exactly a small sum. I've had a similar experience at another casino before, and the next day I received €200 as a deposit (which was fine with me, although you never know if I might have gotten a model), and no one ever responded. Thanks.
Hallo ich hatte letzen Montag bei bassbet Freispiele auf 2,50€ bei Crystal Ball Multisymbols nach dem 4. Freispiel hatte ich etwas über 64€ Gewinn und das Spiel ist abgebrochen und wurde neu geladen. Danach waren die Freispiele weg. Mehrmals erneut geladen, nichts. Den Kundenservice versucht zu erreichen, zwei mal nach dem ich alles geschriebene hatte, abgebrochen! Beim dritten Versuch, sollte ich warten die Abteilung überprüft das. Nach über 12 min warten hat der Mitarbeiter den Chat wegen Inaktivität beendet. Per email geschrieben und sich beschwert, kam nach zwei/drei Tagen dann eine Antwort mit vielen Fragen (die ich nicht mehr alle beantworten konnte, da es ja einfach weg war) die ich sofort beantwortet habe! Seit dem keine Rückmeldung. Angeblich soll sich der vip Mitarbeiter für mich melden, aber nichts. Heute habe ich nachgefragt was mit dem Cashback ist und habe als Antwort bekommen das ich nicht genug eingezahlt habe um Cashback zu bekommen. Ich habe vorher extra nach geschaut und habe genug eingezahlt! Können sie mir bitte helfen? Ich hätte schon gerne die fehlenden 64€ und restlichen 6 freispiele. Auf 2,50€ ist ja nicht gerade wenig. Ich hatte so einen Fall schon einmal in einem anderen Casino und hab da am nächsten Tag 200€ als Einzahlung gut geschrieben bekommen (was ok für mich war, obwohl mal ja nicht weiß ob man eventuell ein Vorbild bekommen hätte) und da meldet sich niemand. Danke
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