BetFury Casino - 플레이어의 특별 보너스 상금이 지연됩니다.

Hi everyone, yesterday I had some slots gambling session on BetFury. I played as usuall in this manner:

1) go over slots one by one

2) spin till I got special bonus

3) close it

4) repeat until I have 0 on balance

5) reassume the game one by one where I had a special bonus to take my winings.

All good so far, in first play, then in second one, I did exactly same but when I arrived at the point to open back one by one:

- Bigger Bass Bonanza (Pragmatic) , got my special bonus and got my winings from special bonus

- Big Bass Bonanza Mega Ways (Pragmatic) , got my special bonus and got my winings from special bonus

- Rotten (Hacksaw) , got my special bonus and got my winings from special bonus

- Lady Wolf Moon (BGaming), no special bonus and my bet spin moved to 0.1$

At this point I went to contact their support, explaining what happend and sended the proof.

- Proof: https://talkimg.com/images/2025/10/03/UGC2WW.png

- Description: as you can see the bet where I hit x3 triggers was at 3:22:44, on that u can clearly see each spin has two rows (one is the send and one is recv, in my last where i hit the triggers I had no recv).

After I got a official answer:

The team confirmed all I described and the special bonus being unused and round just get closed with 5$ reward for the 3 triggers I hit.

So now support claims it was my fault, for not resumming it within 24 hours (even that I contacted the support and asked to be helped with about 1 hour later since that happened), how you supposed to play if a round vanish and you cannot resume, uhm. Cuz when I accesed the game I had a different round (a new one, instead getting the old re-assumed) .

https://i.ibb.co/s9GMrC4n/bt-fury-scam1.png

https://i.ibb.co/pv6CGpwL/bt-fury-scam2.png

https://i.ibb.co/fz78WvhQ/bt-fury-scam3.png

https://i.ibb.co/ZzzpxNn0/bt-fury-scam4.png

https://i.ibb.co/JWpzV8bH/bt-fury-scam5.png

1) when I hit the bonus (02/10 at 03.22): https://i.ibb.co/Jw4Tqk10/btfury-hit-trigger.png

2) ticket already opened from 02/10 at 04.01.

3) after 12 hours since this scam happened, I opened the topic accusation here.

4) after 24 hours+ when round get closed (03/10 at 04.01): https://i.ibb.co/wZYhhcNx/bt-fury-round-closed.png

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Dear pincc2,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BetFury Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Has your bet been returned back to your account?
• Have you been successful in some of the games where you received these special bonuses, please?
• Could you please share your game history with us? My email is [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi Katarina, after about 26 hours later, I got 5$ which is the amount to hit 3 triggers, but that's not okay, because as I explained and also the support confirmed, my round has been closed without the free spins being used at all (from special feature).

Yes I had x4 special bonuses played succesfully on 1st attempt:

- Bigger Bass Bonanza (Pragmatic) -> all good

- Big Bass Bonanza Mega Ways (Pragmatic) -> all good

- Rotten (Hacksaw) -> all good

- Lady Wolf Moon (BGaming) -> all good

Then on 2st attempt I had just 3 special bonuses played succesfully (the game in cause was missing it):

- Bigger Bass Bonanza (Pragmatic) -> all good

- Big Bass Bonanza Mega Ways (Pragmatic) -> all good

- Rotten (Hacksaw) -> all good

- Lady Wolf Moon (BGaming) -> round vanished and I got a new round where also the bet changed from 1$ to 0.1$.

On BetFury, if you try to see the of history of a provider after page 60 will not load anymore giving a error so will not be usefull because they assured me the matter will be solved and I can continue my gambling so later one I again play it (I also got the bet details json in-case required).

But I've sended you through email the both proofs.

Also today, they offer me some weird solution offer (I obviously don't see it at a fair solution to my matter since I spend 170$ to hit x3 triggers to get the special bonus so I wouldn't touch their offer). I see it as a unfair solution because 15 normal spins, ain't equal to 15 free spins of the special feature (we all know that in special features player won obviously more).

I would also like to precise, I've now, asked them if they would agree to see that as a solution, refunding me 125$ worth of ETH/USDT or BFG (because I'm pretty sure after they prove my proofs to BGaming they will be compensated). I think in my behalf I'm fair enough purposing it, atleast I will have some 60% chance to hit the special bonus again (indeed not Free Spins, because they may have different % and also there's always a max win of 1K on them, which is not fair on a game that have max. multiplayer of: x27000 (atleast is what is reported on the website)).

Hi I have some bad news because they manipulate me too, later on, at 18:00 CET they assured me, that was the 15 spins like features one.

So I see that fair and I went redeem and tried, it was just a lie!

The special bonus, once you're in, there's some grids, all wins are always x3 and everything looking different. What I had is the normal spins they use to give as bonus for deposits.

I also attacched the proof of this bet, where there's no round ID as usually happens you play some bonus free spins that they use to give for deposits each 3 days.

This is a totally circus!

Dear pincc2,

thank you for your messages and email.

Following a thorough review of your case, it appears the issue may stem from the game provider, rather than the casino itself. While the casino has some responsibility, they have offered you free spins as a gesture of goodwill, which you after all accepted. We understand your concern that these free spins, offered immediately after your gameplay, might present a different winnings; however, this remains a hypothetical situation. Therefore, we recommend contacting BGaming, the game provider, directly to address this matter.

We understand this resolution may not meet your expectations. As we do not directly mediate disputes with game providers, we were unable to facilitate a satisfactory resolution with the casino in this instance. We invite you to share your feedback and discuss the fairness of games on our forum: https://casino.guru/forum/game-providers.

This complaint will now be closed.

All the best,

Katarina