Betpanda Casino - 플레이어들은 카지노에서 책임감 있는 도박이 부족하다고 보고합니다.

Hi, I would like to file a complaint against Betpanda.io.

They operate as a anonymous casino, and that is ok, but they have a complete lack of responsible gambling.

I have created several accounts on this website, and on my last account I did deposit crypto currency from the same cryptoadress as I used on my other accounts which is blocked due to addiction, address Gdg5x82CXhnhfp8hjJBvDErjTGLeFsX16BHdj96TfruD. In my opinion, they should have detected this and autoblocked my account, as deposits made from this cryptoadress is linked to other accounts on same casino. I would also like to inform that every time I created a new account the previous slots I have played was visible on the first screen, so the casino some kind know the previous history on me as a customer.

I also informed this casino about my addiction by mail 16.04.2025. I have still not received any feedback on this email and I have been in contact with them by chat several times asked why my account is still open. I did also contact them by WhatsApp yesterday, referring to my addiction and that my account is still open. It seems like a complete lack of responsible gambling.

I do see other customers victim of the same, where this casino operator don’t respond to customers, and for me it seems like a unserious casino.

I want all deposits back due to the fact that they should have discovered that the deposits is made from same crypto address linked to other accounts on same casino. In total I have made a deposit of 80,68 Solana, equal 14 000 USD.

Second option if you don’t agree in the above, is to get the amount refunded after I informed them about my addiction on 16.april 2025. Total deposits made after this date is 22.39 Solana, equal 3873 USD.

best regards

jan

Dear Jfred,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’re experiencing. To better understand your situation and assist you further, I’d like to ask you a few questions:

• Could you please specify how many of your accounts have been closed due to your gambling addiction?
• Did you request self-exclusion via email, or did you close these accounts on your own?
• Have you completed full KYC verification on any of your accounts?
• Have you received any response to the email you sent to the casino on April 16 confirming that your message was received?

Thank you in advance for your reply. I hope we’ll be able to help you resolve this matter as soon as possible.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Please forward me the account closure requests you sent to the casino from all your other accounts at [email protected].

Since the casino is anonymous, have you filled out your profile in any of your accounts?

Hi

sent by email.

Regarding information I have not inserted any data. Never been asked for it.

account is still open also, still after I sent a complaint over one month ago.

Thank you for your email.

I have carefully reviewed your case, and I’m sorry to inform you that we are unable to support you further.

We genuinely believe that once a player clearly indicates a gambling problem, the casino should take prompt and appropriate action — such as restricting the account, conducting a responsible gambling assessment, or permanently closing the account. However, in this situation, there are additional factors we must take into account.

You created multiple accounts using different email addresses, and none of these accounts were verified. Since the casino allows quick registration without requiring any personal details, your email address was the only identifying element that could have linked your accounts together. Without verification steps at the point of registration, it would have been difficult for the casino to detect that these accounts were related.

It's also important to note that it is not an industry standard to check whether a cryptocurrency wallet was used on a previously excluded account. Moreover, creating a new crypto wallet takes only a few minutes and could be used to bypass such checks easily. This makes reliable detection of returning players particularly challenging in crypto casinos.

While we strongly advocate for stricter responsible gambling measures and better self-exclusion protocols, these are unfortunately not standardized across the industry. Most casinos only perform thorough checks — such as identity verification — at the time of withdrawal, which is often when they discover any previous self-exclusion or account closures.

Although we understand your frustration and agree that the casino could have implemented stronger responsible gambling safeguards, the creation of additional accounts was ultimately your responsibility. Your most recent account (along with the likely associated accounts) was closed upon your request.

Regrettably, based on all circumstances, we are not in a position to assist with the recovery of the funds you deposited and lost.

Thank you for your understanding.

Furthermore, I strongly advise that you seek Professional Help with Gambling Addiction. You can find Gambling Help Centers for your location here, and another recommendation is to use Apps and tools to block access to gambling at a global level that you can find here.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.