BlueChip Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello Casino guru,,

My account was blocked for unreason...I already verified my account....But again they ask kyc and I submitted my documents once again.. after two days they blocked my account

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Dear shaikkhayum,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Were you able to submit all required documents promptly and in the correct format?
• Are there any documents in your account that are currently pending verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra