Cashwin Casino - 플레이어의 상금 일부가 압수되었습니다.

Hello,

I deposited 20 euros and played, played around and it showed me that I could withdraw 215 euros and that I still had a 40 bonus, so I pressed withdraw and 40 euros of the 215 euros were deducted, so I had a credit of 175 euros that was also displayed for withdrawal. I also printed withdraw and it was OK.

Unfortunately, Cashwin canceled 155 euros today. I consider this to be fraud on the part of Cashwin.

Hallo,

Hab 20 euro eingezahllt und gespiellt, hab denn umspiellt und es wuerde mir angezeigt das ich mir 215 euro auszahlen kann und 40 bonus noch ist,daher habe ich auszahlen gedruckt und es wuerden 40euro von 215 euro eingezogen,also 175 euro guthaben das auch angezeigt war zum auszahlen hab auch auszahlen gedruckt und war ok.

Leider heute von Cashwin wuerden 155 euro storniert.Also finde das als betrug von Cashwin.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Cashwin Casino. I have checked the terms and conditions of the casino and have found the following rules:

23.14. At the end of the bonus period, if the bonus is not spent and the conditions of wagering are not met, all bonus money and winnings are void.

23.17. The Player can request a withdrawal of their deposit before meeting the requirements for bonus wagering. In this case, the amount of the bonus and winnings are void, and the remaining funds, if any, are paid to the player.

Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When did you make the deposit? Was the bonus added to your account automatically upon making the deposit?
• Can you specify what bonus it was? If it's possible, please share the link for this specific bonus.
• Have you started the bonus wagering?  
• What was the exact reason given by Cashwin for canceling the 155 euros?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Dear Borussia1365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru