Cazeus Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Hello everyone, i know there is a two weeks waiting time which really…seems unfair anyway, why?…because if a certain casino has therms and conditions where withdrawal waiting time is specified it should be honoured. My biggest frustration is that Cazeus casino decided to clear the lower amounts of money first although bigger amounts were next in the queue, that seems to me that they chose the lower amounts first rather than following the withdrawal dates. Also, if i have 3 withdrawal requests pending and you clear the ones made one 11.11.2025 and 12.11.2025 what’s stopping you from clearing the oldest request? Was it because it was a larger amount? Are they only looking at their profits? I’ve been in contact with them asking for an explination about why have they acted this way but obviously no one gives an answer. I don’t really know what to do next but one thing is for sure, i won’t live it like this. They were basically taking the piss. I would like to have a concrete answer from CAZEUS CASINO regarging this matter other than "we are doing our best"

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Dear Ovidiu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ovidiu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ovidiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru