Cloudbet Casino - 플레이어의 계정이 폐쇄되었습니다.

They blocked my account with my money in it for supposedly having multiple accounts, which is a lie since it's unnecessary and absurd to create two accounts. If you earn a lot, they don't pay you, period.

me bloquearon la cuenta con mi plata dentro por supuestamente tener varias cuentas lo cual es mentira ya que es innecesario y absurdo crear 2 cuentas. Si ganas mucho no te pagan y punto

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Dear S6bas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear S6bas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.