Coins.Game Casino - 플레이어의 계정은 폐쇄되었고 상금은 압수되었습니다.

On July 8, 2025 I was asked by coins game casino for a kyc verification after sending documentation the day before I tried to access the account my access was denied after contacting support I found out that my account was brokered and winnings confiscated they informed that I did not pass the verification

No dia 8 de julho de 2025 foi solicitado pelo cassino coins game uma verificação kyc após enviar documentação no dia anterior fui tentar acessar a conta meu acesso foi negado após entrar em contato com suporte descobri que minha conta foi broqueada e ganhos confiscados eles informaram que não passei na verificação

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear carlos2711199139,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, although the process can sometimes take longer than expected, I fully appreciate how frustrating these delays can be.

To better understand your situation:

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Right, I'll share what Cassino claims

Certo vou compartilhar o que o Cássino alega

I provided my national driver's license on July 8 when I was asked for it.

If there is an e-mail I can share some information and e-mail and photos to help with the analysis

Forneci minha carteira nacional de motorista no dia 8 de julho quando me solicitaram.

Se houver um e-mail posso compartilhar algumas informações e e-mail e fotos para ajudar na analise

Thank you for your reply and for providing the previous details, carlos2711199139.

Of course, any additional documents related to the KYC process would help us better evaluate your case. You can send them to [email protected] or upload the screenshots directly to this thread—whichever is more convenient for you.

Thank you again for your cooperation.