Fairspin Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello, i did 2 verification in fairspin one in the app and one is email what they sent me, i completed both of it, but when i requested a withdraw they blocked my account and sent me this and with 0 explanation

I have 0 winnings from bonuses

Please help me with it, thank you very much

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you sent to the casino for both of your verifications?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you play any games with an active bonus?

Have you contacted customer support to ask which Terms and Conditions you allegedly breached?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Vivienpodruzsik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.