Galactic Wins Casino - 플레이어의 계정은 폐쇄되고, 상금은 몰수됩니다.

Hey! I deposited 200$ with a 400%, i wagerd all and did a withdrawal with 8731$. Now I got an email, that I used a third party account to deposit. So my account is closed now and my winnings are voided.

I got 3 bank accounts, I dont use just one bank account to deposit.

I never had a problem before, i used this bank account before for deposits and i was able to withdraw winnings.

Please help me. Thanks!

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Galactic Wins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you used a bank account that is in your name to deposit in the casino?
• Were you asked to submit proof of ownership of the bank account you used?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hey tomas! I only used bank accounts in my name.

They never asked for a proof for my second or third bank account. I am verfied at this casino but only with one bank account.

I will share a few screenshots here.

Thank you very much.

Thanks for the explanation.

• Could you please share a proof of payment method with me confirming the bank account used to deposit 200$ is in your name?
• Send the document to my email at [email protected]

I apologize for the inconvenience.

Dear Caro95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru