HellSpin Casino - 플레이어의 상금은 압수되었습니다.

Those scammers robbed my money !!

Serioysly .

i be already communicating with the authorities to track them down and sue them .

Hi, Alexandros K*****!

Dear Player,

We noticed that you have breached our maximum allowed bet with an active bonus rule playing "Special Second Deposit Bonus".

Be kindly informed that according to our Terms and Conditions:

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 AUD. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Hell Spin Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.

Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus.

Keep in mind that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link: https://hellspin.com/rules/bonuses

Please let us know if you want to receive your bet history to check all information by yourself.

Best regards,

Casino Support Team

Dear alexandroskiriakakis,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position towards the maximum allowed bet is closely explained in the Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: This rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear alexandroskiriakakis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.