Legiano Casino - 출금 지연으로 인해 플레이어 계정이 폐쇄되었습니다.

Hello, I made withdrawals from Legiano, limited to 3 withdrawals and a maximum of €500. They were supposed to process withdrawals within 3 to 5 days. After 7 days, still nothing, and the website wasn't clear with me. After 10 days, still nothing. After 15 days, I changed my tune and mentioned suicide to get a reaction. They banned me from the site in less than 2 minutes. I no longer have access, but they still processed my withdrawals a month later. I still have €3600 in my account balance. And now I'm not getting any response from them. I just want my money back. Thank you in advance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with casino support?
• Since when exactly have you been attempting to withdraw your winnings from the casino? When was the last time the casino processed your payout?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas, first of all, thank you for taking care of my case. To accumulate this balance, I played live roulette and slots. I didn't have any active bonuses. I chat with them every day, but they say it's not their responsibility and that they'll forward the request to the relevant department. But I never get a response. It's been 20 days since my last withdrawal, and I now have a balance of €3600, but I can't access my account to make withdrawals because they closed it. Unfortunately, I don't have any screenshots of our exchanges with them. Thank you in advance.

Hello Guru Casino, I still haven't heard anything. Are you missing any information? Is Legiano ignoring me? I'm exhausted by this awful situation. Being banned for nothing and not getting paid is just unthinkable. Thank you in advance.

Thanks for your patience.

At this stage, we are gathering evidence regarding the incident. If you are unable to provide communication between you and the casino regarding the issue, please

share a screenshot of what error you receive when attempting to log in to your account. Make sure the casino website is visible in the image.

Additionally, if you received any recent notification that your withdrawal request was received, forward it as well. My email is tomas@casino.guru

Looking forward to your reply.

Thanks for your reply.

If there is any further evidence that there is a balance yet to be paid out from the casino, please share it with me at tomas@casino.guru

Hello, sorry, but I didn't take any pictures of my remaining balance. I didn't think I'd have any problems with them. But I'm sure of myself, there was €3600 left.

Thanks for sharing the news with me.

Please let me know if the casino was able to process a manual payout in your case after you provided them with the payment information.

Looking forward to your reply.

Dear tony83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, my problem with the casino has been partially resolved. I just need to make one withdrawal. Thank you very much for your help and best of luck!

Thanks for the update.

When the remaining amount reaches your account, you can decide to close the complaint via a dedicated button found in the complaint thread.

In the meantime, I'll await any further news.

Dear tony83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru