Leon Casino - 플레이어의 토너먼트 상금이 압수되었습니다.

Subject: Unjust removal of tournament prize in BGaming’s Plinko and false accusation of "game mechanism abuse" by Leon

I am submitting a formal complaint against Leon regarding my participation in a Plinko tournament provided by BGaming, in which I legitimately finished in first place. I have clear evidence and screenshots confirming my final ranking.

I deposited R$ 600 specifically to participate in the valid tournament rounds and used only the official tools and features provided within the game itself, including the automatic rotation (auto-play) function, which is a native, fully authorized feature implemented by BGaming. At no time did I use any external software, scripts, pattern manipulation, or any kind of prohibited interference.

However, after the tournament ended, when I had already secured first place, Leon’s support team removed my prize claiming that there had been "abuse of the game mechanism." This justification is completely unacceptable and unsupported, especially because I used only legitimate and built-in features of the game. A player cannot be accused of abusing a function that is officially provided, enabled, and approved by the game provider. The auto-play function is part of the normal gameplay, and its use cannot be treated as misconduct.

My results were legitimate, within the rules, and achieved through normal play. Leon has not provided any technical evidence, detailed reports, audits, or any concrete explanation to support their accusation.

This makes it clear that Leon acted arbitrarily and unfairly by removing a prize that was rightfully mine, using a vague accusation to avoid paying my winnings. This behavior compromises the integrity of the tournament and raises serious concerns about the transparency of the platform.

I request that CasinoGuru investigate this case, that BGaming be officially informed, and that Leon be held accountable for withholding a prize that I won legitimately.

I am requesting the immediate reinstatement and payment of my tournament prize according to my original ranking. If Leon wishes to maintain their accusation, they must provide a detailed technical explanation, which they have not done so far. I also request that BGaming review this case, as all of my actions were fully within the limits of the features they created and approved for the Plinko game.

Thank you to CasinoGuru for providing a platform where players can defend themselves, especially when operators refuse to correct their mistakes and rely on unsupported accusations to deny rightful winnings.

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Dear Gobiwelter,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Leon Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Have you previously participated in a tournament of this nature and achieved a winning position? If so, have you received the corresponding prize money?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina