Malina Casino - 플레이어의 출금 요청이 지연되고 있습니다.

Hello, I've been having a problem with Malina Casino for a while now. I requested a withdrawal on November 8th, which still hasn't been processed. It was processed, but the funds didn't appear in my account and were returned to my player account. I then had to wager the amount again and requested another withdrawal. After that, I received an email saying I needed to verify my account, which I did, but there's still no progress. According to the chat, verification takes three days, and I uploaded everything on December 1st, but nothing has happened. Please help me. The chat is only responding with automated replies that don't even address my question, and my email only says they'll contact me when it's complete. So please help me. Thank you.

Hallo ich habe seit längerem ein Problem mit Malina Casino, ich habe am 8.11 eine Auszahlung beantragt die bis heute nicht abgeschlossen ist , bzw. Abgeschlossen war aber nicht auf mein Konto ankam und wieder auf das Spielerkonto zurück ging. Dann musste ich den Betrag erneut umsetzen und beantragte erneut die Auszahlung. Dann kam die E-Mail das ich mich verifizieren muss was ich tat und auch hier ist Stillstand. Laut Chat sind 3 Tage nötig für die Verifizierung und am 1.12 habe ich alles hochgeladen und nichts passiert. Bitte helfen sie mir, der Chat Antwortet mit bot Antworten was teilweise gar nicht zu meiner Frage passt und per E-Mail bekam ich auch nur die Antwort das man sich meldet wenn es abgeschlossen ist. Also helfen sie mir bitte. Dankeschön

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which document did you send to the casino as your source of funds? When exactly did you upload it to your casino profile?
• What types of games did you play to accumulate your winnings?
• Did you play with or without a bonus?
• Have you selected the same payment method for your withdrawal as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika