Mega Dice Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

My withdrawal is blocked by proof of address. I'm renting an apartment, so the bills come with the owner's name on them. In their emails, they say a bank statement is enough. It was rejected. Now, only bills are accepted. The casino totally ignores that a lot of people rent apartments or may just not have access to them.

Dear Ravpage,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly

• Do I understand correctly, there are no bills issued in your name for your current address?
• Is the address on your bank statement set to the address you are currently living at?
• Have you provided the written rental agreement to the casino as proof of address?
• Have you been a tenant long term? Is it possible for you to get a confirmation from your municipality about your residency?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ravpage,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas