MidasLuck Casino - 플레이어의 계정 삭제 요청이 거부되었습니다.

And again I unfortunately have to turn to the Casino Guru team.

Unfortunately, my request to permanently delete my player account has been denied.

I have already reported my issue to support several times, but to no avail.

I don't get an answer by email.

Inquiry number (27115795).

I would like my player account and my personal data to be permanently blocked and deleted (without reopening) at Midasluck1.

I have already expressed the reason to Midasluck several times.

I hope for a quick clarification.

Und wieder muss Ich mich leider das Casino Guru Team wenden.

Leider wird mir mein Wunsch verwehrt, mein Spieler Konto dauerhaft zu löschen.

Ich habe bereits mehrmalig mein anliegen im Support gemeldet allerdings vergeblich.

Per mail erhalte Ich keine Antwort.

Anfrage Nummer (27115795).

Ich möchte das mein Spielerkonto und meine Persönlichen Daten dauerhaft (ohne Wiedereröffnung) bei Midasluck1 gesperrt und gelöscht werden.

Den Grund habe Ich bereits mehrmals Midasluck geäußert.

Ich hoffe auf schnelle Klärung.

Dear MPMP93,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards,

Kristina

I have written you three emails.

Ich habe Ihnen 3-Mails verfasst.

What is the current status?

Wie ist Stand der Dinge?

After two weeks, I finally received confirmation. My account has finally been blocked.

Probably under pressure.

I will definitely not recommend this casino.

Nach 2 Wochen jetzt die Bestätigung. Konto wurde endlich gesperrt .

Vermutlich auf Druck.

Dieses casino werde ich definitiv nicht weiter empfehlen.

Dear MPMP93,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru