MostBet Casino - 플레이어의 보증금이 적립되지 않았습니다.

Dear josiahjames907,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit hasn’t been credited to your casino account, the next step would be to contact your payment provider, as they are the ones who can investigate what happened. Please be aware that this can be a lengthy process, typically taking around one month. In such cases, the casino is usually unable to assist further. In the meantime, I strongly recommend not making any additional deposits until this issue is resolved.

To help us better understand the situation, could you please clarify the following:

• Was the e-wallet address you used to deposit funds visible on the casino’s website for all players, or were you provided with a unique one when you created your account?
• Was this your first deposit at this casino?
• Could you please confirm the name of the Network used for this transaction?

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

I was provided with a unique crypto address whenever i go to the deposit section which expires in every 20 minutes and changes

No that was not my first deposit

It was usdt (Bep 20)

Hi josiahjames907,

Thank you for your response and for providing these details.

Since you were given a unique deposit address that changes every 20 minutes, it's important to ensure that the transaction was completed within the valid timeframe. Could you please confirm:

• Did you complete the deposit within the 20-minute window before the address expired?
• Have you checked the transaction status on the blockchain explorer to confirm that it was successfully processed? If so, could you share a link to the transaction confirmation?
• Have you contacted Mostbet’s support again since your initial attempt? If so, did you receive any updates from them?

If the deposit was sent after the provided address expired, the funds might not reach your casino account and could require manual processing by Mostbet. If the transaction was completed correctly but still not credited, we may need to escalate this matter further.

Looking forward to your response.

Dear josiahjames907,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.