Mr Bet Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

Hello. I requested a withdrawal of €600.00 via Myfinity on November 1st, 2025. Until 5:55 AM on November 3rd, 2025, the status was "Checking." At 6:00 AM on November 3rd, the status changed to "Processing," and after that, the withdrawal only took a few minutes to complete. Now, I have the problem that it has remained "Processing" for over 24 hours, and according to Mr. Bet support staff, the withdrawal is supposedly approved, and they are waiting for further processing from the payment provider, which is not true. After multiple inquiries, support contradicted themselves several times, and an hour ago, they suddenly told me that a withdrawal request takes 24-48 hours until I supposedly receive the money, which has already passed. Additionally, they suddenly claimed the following:

The maximum processing time for the Mifinity payment method is 5 working days for the status "In Process" and 5 working days for the status "Successful".

Since I know from experience that it never takes that long, and after consulting with Myfinity, all transactions are successfully processed within a few minutes.

I'm increasingly convinced this is a stalling tactic, which is officially prohibited. Furthermore, when it's "being processed," I don't even have the option to cancel it and request a new withdrawal. I have absolutely no way to access my withdrawal; I can only view the status, and support supposedly can't do anything in that state, which is outrageous, since the departments always have the ability to access and take action on transactions. Even if I wait another 10 days, I'm certain I still won't receive the money, for whatever reason. My account is in perfect order. I didn't earn the amount with a bonus or free spins, and therefore I haven't violated any rules. Unfortunately, the provider has used this stalling tactic before with a larger amount, which dragged on for two weeks, and I only received the money after threatening legal action and filing a complaint.

I have saved all chat histories related to the current problem and would be happy to make them available to you.

Thank you for all your help and support.

Hallo. Ich habe am 01.11.2025 eine Auszahlung in Höhe von 600,00€ per Myfinity beauftragt. Bis zum 03.11.2025 05:55 Uhr stand diese im Status überprüfen. Am 03.11 06:00 Uhr hat sich der Status geändert auf „Bearbeitung" danach dauert die Auszahlung immer nur noch wenige Minuten bis es auf Erledigt wechselt. Jetzt habe ich das Problem das seit über 24 Stunden es weiterhin auf Bearbeitung steht und laut mr.bet Support Mitarbeitern ist die Auszahlung angeblich genehmigt und es wird auf die Weiterverarbeitung des Zahlungsanbieters gewartet, was garnicht stimmt & nach mehrfacher Nachfrage hat sich der Support mehrfach widersprochen und vor 1 Stunde wollte der Support mir plötzlich mitteilen, das eine Beantragung einer Auszahlung 24-48 Stunden dauert bis ich das Geld angeblich hätte, was ja bereits überschritten wurde. Zusätzlich behaupten die plötzlich folgende Aussage:

Die maximale Bearbeitungszeit für die Mifinity-Zahlungsmethode beträgt 5 Werktage für den Status „In Bearbeitung" und 5 Werktage für den Status „Erfolgreich"."

Da ich aus Erfahrung weiß, das es nie solange dauert gedauert hat und auch nach Rücksprache mit Myfinity werden alle Transaktionen innerhalb weniger Minuten erfolgreich abgewickelt.

Mir kommt immer mehr dir Vermutung das es eine reine hinhalte Taktik ist, was offiziell verboten ist. Dazu kommt, wenn es in Bearbeitung steht, habe ich nicht mal die Möglichkeit diese zu stornieren und eine erneuerte Auszahlung zu beantragen. Ich habe keinerlei Chance mehr auf meine Auszahlung zuzugreifen, sondern ich kann nur den Status mir anzeigen lassen und der Support kann auch angeblich Nix machen in dem Status, was eine Frechheit ist, da die Abteilungen immer zusätzlich die Möglichkeiten besitzen, auf Transaktionen zuzugreifen und tätig zu werden. Selbst wenn ich nochmal zusätzlich 10 Tage warten sollte, bin ich mir sicher, das Geld weiterhin nicht zu erhalten warum auch immer. Mein Account ist tadellos. Ich habe weder mit einem Bonus noch mit Freispielen den Betrag erspielt und somit habe ich auch gegen keine Regeln verstoßen. Leider hat der Anbieter schon mal die hinhalte Taktik bei einem höheren Betrag genutzt, was sich bei zwei Wochen hingezogen hatte und nur nach dem ich mit einem Anwalt und Beschwerde gedroht hatte, habe ich das Geld damals erhalten.

ich habe vom aktuellen Problem alle Chatverläufe gesichert und kann sie ihnen gern zur Verfügung stellen.

ich Danke euch für jede Hilfe und Unterstützung durch euch.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Destinyw_23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Destinyw_23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Destinyw_23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru