Playing.io Casino - 출금 요청 후 플레이어 계정이 폐쇄되었습니다.

Hello, I registered to playing.io and deposited 4-5 times, the deposit bonus was added to my account as a constant manipulation, the site is a complete chaos and does not pay, winning on the site is a complete miracle, I played a lot of games, I have 4-5 deposit amounts of 500 1k 300 400 300 dollars, I lost all of them, but I won with my last deposit, I sent a withdrawal request to the game I won, starlight, my account was open for 5-6 hours and then they closed my account, there is no live support and no response to e-mails, they are complete scammers, I could not take pictures from the details of my account because they closed my account, I do not have even 1 withdrawal request, no return, no money, nothing, they took all my money and banned me, save my money from these scammers

Dear merlimesmeryavz1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Could you please clarify when exactly was your account created and when it was closed? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

05-06-2025 opened closed 16.06.2025

i passs verify

i played slot games only no another one and i dont taked promo freespin bonus etc.

I think you are asking ready questions. There are many complaints in casino gru and they have not answered anything. Why don't you cut off the access to this site? You are victimizing people. How many topics have been opened? How many problems have been reported? Casino gru. You are helping us to be scamm playing.io

 its purely my deposits and my winnings.

I sent all the evidence via email

Dear merlimesmeryavz1,

thank you for your message and email.

I am sorry you feel that there is any potential association with scam casinos. Please be assured that our primary objective is to deliver unbiased information. Our platform facilitates the sharing of experiences among players, and our safety index is designed to assist in evaluating the security of various casino establishments featured on our website. With thousands of casinos listed, we want to emphasize that we are not liable for their operational practices. Our website serves as a resource for players worldwide to explore different casinos and identify those that best align with their individual preferences. We provide transparent access to our criteria for assessing fairness and security in casinos. Ultimately, the decision to engage with a particular casino rests with the player, who is responsible for conducting their own due diligence to determine their comfort level with the associated risks. Given the breadth of our platform, assuming responsibility for individual player choices would be untenable.

This casino has an above average rating and if you feel unjust, I would recommend playing at a casinos with a high safety rating. You can find the list of recommended casinos here: https://casino.guru/top-online-casinos

Thank you for providing the screenshots of the online reviews. Please be aware that Playing.io Casino has a history of non-responsiveness to mediation attempts. Despite numerous unresolved complaints marked "No Reaction Policy," we continue to pursue resolution.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots. Kindly send only documents related to your specific case.

Looking forward to your reply.

Katarina

I cannot provide further details as my account is closed.

The necessary images were sent via email

Despite all these problems, there is a site that is not blocked playing.io

Thank you very much, merlimesmeryavz1, for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Playing.io Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Sincerely,

Katarina

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Playing.io Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

There are a lot of complaints and requests about these thieves and you continue to advertise these guys on our site scam casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

There are a lot of complaints and requests about these thieves and you continue to advertise these guys on our site scam casino

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: [email protected]. Please let me know if you need help with anything regarding the case or if casino will try to contact you ([email protected]). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team